Global Services Strategic Solutions Lead

LiveRamp is the leading data connectivity platform. We believe connected data has the power to change the world. Our platform powers insights and experiences centered around the needs of real people, and in ways that keep the Internet open for all. LiveRampers thrive on building together with curiosity and humility—and have a good bit of fun along the way. We’re always looking for smart, kind, and creative people to grow our team and impact.

Mission: LiveRamp makes it safe and easy for businesses to use data effectively.

The Global Services Strategic Solutions Lead role is critical to the LiveRamp Global Services organization. Reporting directly to the VP of Global Professional Services, they are responsible for creating value through the effective delivery and positioning of LiveRamp Global Services.

Position Overview

• Deliver new and grow existing strategic customer services engagements through innovative solutions, emerging technologies, and partnerships.
• Contribute to the strategy of Services engagement with external and internal partnerships; this includes involvement in business development, technology, and partner success services.
• Responsible for operational success, strategic alignment, and integration of activities across the LGS sales and pursuit cycle.  Accountable for the success of our solutions, product positioning, and customer delivery success.
• Works closely with services delivery teams, business development colleagues, and partner teams to increase awareness of LGS opportunities and engages with the appropriate LiveRamp leaders to build long-term client business opportunities for LiveRamp.
• Aligns closely with Services and Solutions leadership and management, product management, and product teams and engages in customer-specific activities as needed.
• Engages market category and sales teams to fully leverage all Services and Solutions products and technology offerings.
  
  

Key Competencies

• Setting Strategy: The successful candidate can set a vision, communicate that vision, and develop the goals and objectives to enable that vision. He / She will be able to combine their strategic acumen with their functional strength to ensure strategies and programs are grounded in a deep understanding of customer needs. This person provides direction, sets priorities, and allocates resources to the highest-value opportunities. Further, they understand how to optimize decision-making and track / measure success to maximize value and drive revenue.
• Leadership: The successful candidate will have the ability to lead effectively in a complex environment and deliver results; able to influence without direct authority; able to balance between competing priorities and be flexible and creative; an advocate for innovation and change across the organization, demonstrate thought leadership.
• Results Driven: The successful candidate will set compelling goals and will be tenacious in accomplishing them. He / She can set priorities, allocate resources, take accountability, and achieve results.
• Collaborative: The successful candidate will have experience collaborating across a matrix to drive best practices. Effectively increases LiveRamp opportunities through the Value Added Sales program by building strategic relationships with market and client senior management, principles, and decision-makers, aligning client priorities to LiveRamp programs and offerings.
• Driving Change: The successful candidate will have the experience to evaluate a current state operating model, identify performance improvement initiatives, and drive those initiatives into the organization without disrupting client service.
• Growth Mindset: Understanding of the Growth Mindset model and framework. Anticipate using these skills.
• Strong Business Acumen: The successful candidate will have demonstrated the ability to identify customer needs and use end-user knowledge to evolve services and create effective strategies and programs to drive business growth. This person must have the skills, experience, and market/customer insight to identify and capitalize upon emerging business trends and opportunities and exceed customer expectations.
  
  

Education And Experience

• College degree in Marketing/Business/Technical or related field
• 10-15 years of business experience in Marketing, Business Development, Product Management, or related field
• Proven success in delivering and positioning the value of Services delivery, leading services sales opportunities, and having a strong understanding of the mutual action plan of the commercial process.
• Strong track record of customer empathy and a focus on quality
• Excellent analytical skills, passion for products, and strong technical skills

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