The Product Program Manager, Strategy & Transformation, North America serves as a critical execution and integration partner across the Strategy & Transformation organization. This role combines product management, program management, business analysis, process improvement, organizational enablement, and portfolio management disciplines to help transform strategic priorities into scalable business outcomes.

This individual is responsible for maintaining visibility across the Strategy & Transformation portfolio, documenting requirements, capturing evolving business processes, managing project and product backlogs, facilitating stakeholder alignment, and ensuring leaders have the information necessary to make informed decisions.

The Product Program Manager serves as a central coordination point across Strategic Programs, Enterprise Adoption & Enablement, Data Science, Process Engineering, Operations, Information Technology, Finance, People & Culture, and other business stakeholders. The role helps ensure initiatives move efficiently from concept through execution while preserving organizational knowledge, driving transparency, and creating repeatable operating practices.

This role is ideal for a highly organized systems thinker who thrives in fast-moving environments, enjoys solving complex business problems, and can balance strategic thinking with strong execution discipline.

Essential Job Functions

Product & Portfolio Management

• Manage and maintain an integrated portfolio backlog across Strategy & Transformation initiatives, enhancement requests, strategic priorities, and operational improvements.

• Partner with business stakeholders to identify, define, and prioritize business needs.

• Translate business opportunities and challenges into clear requirements, user stories, workflows, and success criteria.

• Facilitate prioritization activities and help leaders balance competing demands across multiple teams.

• Establish and maintain scalable intake, governance, and prioritization processes.

Program Management & Execution

• Coordinate cross-functional initiatives from intake through implementation.

• Develop and maintain project plans, dependency maps, milestones, action logs, risk registers, and status reporting.

• Facilitate stakeholder meetings, working sessions, steering committees, and project reviews.

• Identify, track, and escalate risks, blockers, and key decisions.

• Drive accountability and execution discipline across multiple workstreams.

• Support strategic planning cycles, operating reviews, and quarterly business reviews.

Business Analysis & Requirements Management

• Conduct stakeholder interviews and discovery sessions to gather and document requirements.

• Develop business requirements, functional requirements, use cases, process maps, user stories, and acceptance criteria.

• Support solution evaluation, scoring, sprint planning and implementation planning.

• Partner with Data Science, Technology, and business teams to validate business needs and expected outcomes.

• Ensure documentation remains current as initiatives evolve.

Process Documentation & Organizational Knowledge Management

• Document current-state and future-state processes, workflows, operating models, and governance structures.

• Create and maintain playbooks, standard operating procedures, implementation guides, decision logs, and lessons learned repositories.