Technical Sales Specialist II

Requisition Number: 25915 

At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.

 

We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.

 

UGI is committed to acting in a sustainable and socially responsible manner to minimize our impact on the environment and to enrich the lives of our customers, communities, and employees. To learn more about UGI's workplace culture, sustainability efforts, and commitment to diversity, equity and inclusion (DE&I), we invite you to visit our UGI Corporate sustainability page.

 

Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!

Job Summary

This role will cover the Lebanon, PA territory working a hybrid schedule out of either the Lancaster or Middletown, PA office (Tuesday, Wednesday and Thursday).

 

Responsible for adding annual growth margin by seeking out and converting profitable natural gas connections in the existing home, new home and commercial markets.  Develop and maintain positive relationships with key residential and commercial developers and HVAC contractors to assist in effectively selling natural gas heating connections and additional appliances.  Increase profitability in the residential and commercial new construction and conversion markets by reducing cost to serve and maximizing sales.  Serve as a community liaison via community and industry organizations.  Develop a working knowledge of UGI’s tariff and utilize growth programs at a beginner or intermediate level.  

Duties and Responsibilities

• Act as the primary point of contact for prospective customers related to escalated commercial conversions, GET Gas inquiries, and apartment complexes in an assigned territory.  Confer with customers, growth execution specialists, and engineers to assess equipment needs and determine system requirements.  Negotiate service contracts, terms, and conditions.  Ensure sales targets are met while maintaining a high level of customer satisfaction.  Engage customer prospects that are along or nearby our mains, added load opportunities, or identified via marketing initiatives.  Promote appliance saturation and commercial/industrial new technologies.  Manage customer expectations by developing an understanding of growth processes.
• Develop positive business relationships with plumbing and heating contractors, builders, architects, engineers and municipal officials (e.g., township managers, municipal planners, zoning officials, etc.) to track future potential growth areas, as well as businesses and customers.  Become an energy expert for internal and external parties.  Represent UGI at energy events throughout the year.  Exhibit the qualities of a community liaison.
• Maintain accurate and timely updates to lead and prospect information to allow for forecasting and marketing needs via the Fieldbook application.  Participate in marketing initiatives, as assigned, to increase marketshare.  Develop familiarity with general installation practices and procedures in order to offer solutions to customer-specific growth challenges.

Knowledge, Skills and Abilities

• Critical thinking to work with clients to problem-solve through hurdles in the sales process.
• Superlative communication skills with the ability to navigate a wide range of environments.
• Successfully tailor demonstrations for customers, prospects, and other events with assistance.
• Proven sales aptitude.
• Drive and take ownership to customers and clients to offer support and assistance.
• Ability to learn industry and understand current trends and anticipated changes.
• Impeccable time management skills.

Education and Experience

Level I Minimum Qualifications:

• Bachelor’s degree in business, engineering or related field required or minimum 3 years industry or sales related experience in lieu of education.
• Minimum 2 years industry experience preferred with degree