Sr. Director - Program / Project Management

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Job Description

This position will provide Program / Project Management leadership for the Ecosystem and Operational Risk PD (EOR PD) under Value Added Services. These Programs have a significant impact on Visa's ability to protect the Ecosystem, reduce fraud and generate revenue. Program management will holistically encompass working across all business and technical units within Visa to drive overall program success.

The successful candidate will be a strategic thinker, effective communicator, technically proficient and a skilled leader with a strong customer focus. If you have the necessary skills and experience, we would love to hear from you.

Essential Functions:

• Establish strong and positive partnerships with various Technology and Global Risk business teams and leverage them to achieve the broad objectives of this role.

• Foster high-performing teams with proven experience in people management.

• Exhibit exceptional communication skills, both oral and written.

• Demonstrate ability to effectively engage with senior executives.

• Standardize processes across the team and broader project management organization.

• Manage portfolio activities, risk, and escalated impediments with technical and business acumen.

• Develop project roadmaps in collaboration with Business Sponsors, considering business objectives and resource availability.

• Coach leaders on Agile/Scrum/Lean principles and practices.

• Navigate through ambiguity and chaos, providing clear leadership and direction.

• Translate customer needs into product strategy with strong customer focus.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:
• 12+ years of relevant work experience and a Bachelors degree, OR 15+ years of relevant work experience

Preferred Qualifications:
• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
• Bachelors or Masters degree with a STEM focus (Science, Technology, Engineering or Math) or equivalent.
• Expertise in program / portfolio management with financial and budget management experience in a product delivery environment.
• Excellent ability to understand architectural and technical aspects of product development.
• Collaborate with cross-functional teams to drive risk product development.
• Present to and interact with senior executives, effectively communicating product strategy and progress.
• Exceptional knowledge of Agile/Scrum/Lean principles and practices
• Strong knowledge of SDLC principles and practices.
• Manage and develop a high performing team, fostering a culture of continuous improvement and innovation.
• Exceptional collaboration and partnership skills in a global environment with cross-functional teams.
• Excellent oral, written, and presentation skills for effective communication with multiple organizational levels.
• Strong leadership, enthusiasm, and accountability with high attention to detail and quality for all work products.
• Entrepreneurial and flexible, strategic thinker who can balance strategy with detailed, flawless execution.
• Expert in the use of program and business management tools.
• Project Management Professional (PMP®) certification is strongly preferred. PMI Agile Certified Practitioner (PMI-ACP®), Certified ScrumMaster (CSM),Scaled Agile Framework Program Consultant (SAFe SPC), Certified Stanford Advanced Senior Program Manager (SAPM), and/or Lean Six Sigma certifications also preferred. Certifications must be current and in good standing.
• Financial services and Payment Fraud Risk is a plus. Knowledge of Visa's financial practices and technology processes is a plus but not