Sr. Manager, Account Management
ComcastAbout the role
Job Summary
The Sr. Manager, Account Management is responsible for leading a team of Account Managers supporting FreeWheel’s publisher, broadcaster, distributor, and reseller customers across our advertising technology platform. This leader is accountable for the overall health, retention, and growth of their team’s book of business while developing a high-performing organization focused on operational excellence, customer outcomes, and commercial success.This role serves as both a people leader and strategic business partner, driving consistent account management practices, coaching and developing talent, leading executive client engagements, and representing the Account Management organization across cross-functional initiatives including Product, Engineering, Sales, Client Solutions, Operations, and Customer Success.
The ideal candidate is passionate about developing people, improving processes, influencing without authority, and helping clients maximize the value of FreeWheel’s products and services.
Job Description
Core Responsibilities
Leadership & Team Development
Lead, coach, and develop a team of 3–5 Account Managers and Senior Account Managers through regular feedback, career development planning, and performance management.
Foster a high-performance culture focused on accountability, customer success, collaboration, and continuous improvement.
Establish clear goals, success metrics, and development plans for each team member.
Partner with leadership on hiring, onboarding, succession planning, and organizational development.
Client Success & Commercial Growth
Own the overall health, retention, and commercial growth of the team’s assigned portfolio.
Support strategic client relationships and participate in executive-level customer engagements and escalations.
Ensure consistent execution of account planning, business reviews, renewal strategies, adoption initiatives, and growth opportunities.
Partner closely with Sales to identify expansion opportunities and maximize customer lifetime value.
Operational Excellence
Drive standardized account management processes, documentation, and best practices across the organization.
Monitor portfolio health, customer satisfaction, adoption metrics, operational risks, and key performance indicators.
Identify opportunities to improve efficiency, scalability, and service delivery.
Ensure successful adoption and communication of new products, platform enhancements, and operational changes.
Cross-Functional Leadership
Represent Account Management within cross-functional initiatives, product launches, go-to-market programs, and strategic company projects.
Partner with Product, Engineering, Operations, Sales, and Customer Success to advocate for customer needs and influence product direction.
Provide customer insights that inform roadmap prioritization, comme
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