Director of Partner Success

About Boulder

Boulder Care is an award-winning digital clinic for addiction medicine, recognized for both innovation and high quality of patient care. Founded in 2017 by CEO Stephanie Strong, our mission is to improve the lives of people with substance use disorders through compassionate, evidence-based care.

We provide Boulder patients with a fully virtual, multidisciplinary care team—including medical providers, behavioral health clinicians, and peer recovery specialists—who deliver personalized treatment, including medication-assisted treatment (MAT) and ongoing support. Our approach is grounded in clinical excellence, patient-centered care, and a commitment to reducing barriers to recovery. Boulder partners with leading health plans, employers, and community organizations to ensure that our services are accessible and covered for the people who need them most.

Named by Fortune as one of the Best Workplaces in Healthcare, Boulder fosters a culture of kindness, respect, and meaningful work that delivers outstanding patient outcomes and moves the addiction medicine industry forward.

About this role

As the Director of Partner Success, you will lead Boulder’s payer partnerships and ensure every contract - from Medicaid MCOs to commercial value-based arrangements - is implemented flawlessly, performs to target, and expands over time.You will own payer relationships and contract performance across our value-based behavioral health programs, lead QBR preparation and presentation, and handle tactical coordination with payer partners. You’ll deliver a seamless, data-driven partner experience grounded in operational excellence and measurable outcomes.

Success in this role

• Own payer relationships post-contract signature; serve as the primary contact for all operational, quality, and performance matters
• Lead Quarterly Business Reviews (QBRs) and governance meetings, presenting contract performance, quality results, and improvement plans
• Oversee payer contract implementation in close collaboration with Credentialing, RCM, and Payer Operations, ensuring timely provider enrollment, roster accuracy, claims readiness, and payment flow from day one
• Monitor and manage contract performance in partnership with Director of Revenue & Payer Operations, including rates, utilization, risk corridors, and value-based incentive metrics
• Analyze quality and financial data in collaboration with Analytics and Clinical teams to identify drivers and corrective actions
• Translate payer feedback into operational improvements and inform future contract design
• Respond to payer inquiries and audits, resolving issues that could impact payment or compliance
• Develop playbooks, dashboards, and governance frameworks to scale Boulder’s payer partnership function

What you bring:

• Minimum 8 years experience in managed care, network management, or behavioral health operations
• Prior leadership experience at a Medicaid or commercial health plan (Behavioral Health Director, Network Director, or equivalent)
• Deep understanding of Medicaid managed care, behavioral health contracting, and value-based reimbursement
• Experience leading or mentoring teams with strong delegation skills
• Expertise in payer implementation processes, including credentialing, claims configuration, and revenue cycle workflows
• Strong analytical, financial, and communication skills with executive presence

Work environment

• This is a fully remote role but we are currently only hiring candidates located in the following states: AZ, CA, CO, FL, GA, ID, IL, KY, MA, NC, NJ, NY, OH, OR, PA, SC, TN, TX, UT, WA, and WV. Applicants must reside and work in one of those states to be considered.
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
• Office Requirements: Boulder teammates working with sensitive information must have a dedicated, private workspace with a lockable door and high-speed internet to maintain a secure, distraction-free environment, ensuring compliance with HIPAA and confidentiality standards
• Boulder Care employees are free to use our river-front HQ located in Portland, OR whenever they would like

Expected hours of work

This is a full-time remote position expected to work 40 hours between Monday-Friday.

Compensation

The starting pay range for this position is $150,000 - $170,000; base pay offered may vary depending on multiple individualized factors, including market location, job-rela