BC&P Product Operations, Project Manager - Principal Associate

BC&P Product Operations, Project Manager - Principal Associate

Type: Hybrid

Location: Richmond, VA or McLean, VA

Level: Principal Associate

 

Are you a self-starter, a go-getter, and a deal maker? Are you disciplined and autonomous? In Capital One’s Business Cards & Payments group, you will find a culture that expects and rewards excellence. We believe in unlocking the power of people and equipping them to do great things! We are looking for like-minded people who can share our passion for success and a high sense of urgency to deliver on customer needs.

 

Who will love this job:

 

• You love being empowered to solve problems and rolling up your sleeves to get the job done.

• You are comfortable with change and can pivot quickly to meet the needs of the business

• You are curious to fully understand the strategies and reasons why behind efforts

• You love putting efficient structure in place that enables continued success

• You love learning about and introducing new ways of doing things.

• You bring solutions to the table not just problems, and are not afraid to point out where we are going wrong

 

Responsibilities:

• Create and own the structure that allows the Product team (inclusive of Tech partners) to have a regular and effective rhythm of engagements. 

• Lead projects that design and bring to market optimal repeatable structure for running the Operations of Product , including, but not limited to, Intake, scoping, prioritization decisioning and PI planning for the Product Management team and their stakeholders

• Partner with the Product Management team personnel as key customers & performers as required to achieve expectations

• Develop and maintain metrics, and associated monitoring & reporting for the operations of Product success outcomes and Key Performance Indicators

• Routinely communicate with key stakeholders, clients, and performers the appropriate requirements and outcomes 

• Engage Product teams across BC&P and the greater COF Product community to learn and put into practice, best practices for Product Management execution. 

• Lead specific Projects that support Product efforts across BC&P Team ROCK key initiatives

 

Key Success Measures:

• Project success metrics 

• Product Management Enablement (primarily) and Engagement (secondarily) scores

• SLT and stakeholder feedback

• Customer feedback from dependent clients 

• Baseline metrics and measures in place for key Product processes with demonstrated improvements quarter over quarter

 

The ideal candidate will: 

• Exhibit outstanding influencing skills to effectively drive efforts.

• Have the ability to quickly put structure in place to manage work in a dynamic, complex environment. 

• Have excellent communication and partnership skills, to interact and communicate with key stakeholders at all levels across the company to manage, inform and influence outcomes.

• Have outstanding problem solving skills to put effective solutions to opportunities 

• Be comfortable and experienced working with technology and business analyst partners, having the ability to manage approach needed for different stakeholders

• Have strong interpersonal skills and the ability to navigate a large organization

• An immense desire to having and bringing fun to an organization

 

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 4 years of experience in Process Engineering, Process Management or Project Management

• At least 2 years of experience in Agile delivery
   

Preferred Qualifications:

• MBA or advanced degree in Computer Science, or Engineering 

• At least 6 years of experience in Process Engineering, Process Management or Project Management

• At least 4 years of experience in Agile delivery