Insurance Service Administrator- Personal Lines

About HUB

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

Why Choose HUB?

Throughout our network of more than 600 HUB offices in North America, we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

We are the perfect fit if you:

• are seeking a progressive work environment at a rapidly growing organization

• have a desire to help others protect their future

• have an entrepreneurial spirit and are challenged by the opportunity to grow the business

• are focused on learning and development to enhance your industry knowledge and expertise

• are a self-starter willing to invest time and energy to learn the technical aspects of our business

• believe in integrity and building success by developing relationships with others

Insurance Service Administrator

HUB’s Customer Service professionals provide critical support to our customers through account management, claims management, day-to-day client oversight, and underwriting services that make us a leading sales and service organization in the insurance industry. Through a robust network of resources, you will be amongst some of the industry’s top talent to help guide and support our customer’s needs and provide them with innovative solutions.

As a Personal Lines Insurance Service Administrator, you will be responsible for assisting Account Managers and Producers with the servicing of assigned Personal Lines accounts in accordance with the practices, policies, and procedures of the Company

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations

• Provides a high level of support to our Client Relationship Management staff including:

  • Issue and forward evidence of insurance to lending institutions

  • Order and follow up on policy change endorsements including review for accuracy

  • Check incoming policy change endorsements, and if accurate, forward to insured

  • Update client data in our Agency Management System

  • Manage small book of business

• Check policies and endorsements for completeness and accuracy. Prepare policies delivery to clients.

• Maintain an accurate suspense system on all items that require a response

• Input/maintain data on account management system, download and ancillary systems as required. 

• Cross Training on processes and systems as needed

QUALIFICATIONS 

• High School diploma or equivalent; AA and/or college degree preferred

• 1-2 years of experience in personal lines insurance or a related administrative/customer service role; agency experience preferred

• Property & Casualty Insurance license perferred; or willing to obtain within 30 days of employment

• Strong customer service skills with the ability to build positive relationships and deliver professional, courteous support

• Strong organizational skills with the ability to manage multiple priorities and deadlines

• High attention to detail with a focus on accuracy in documentation and data entry

• Excellent verbal and written communication skills with a professional, client-focused approach

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