Director, Human Factors Engineering

Company & Culture

Welldoc is at the forefront of digital health, driven by a powerful mission: empowering better cardiometabolic health through AI-powered, personalized digital tech, with a vision to be the leading advanced AI digital technology partner across the healthcare industry. We're a team passionate about leveraging cutting-edge science to improve lives, united by core values of collaborative innovation, accountability to excellence, customer focus, efficiency, and unwavering integrity, quality, and safety.

 

At Welldoc, you'll thrive in a collaborative and innovative environment where your contributions directly impact our mission. Recognized as a Great Place to Work for the past four years and named to Modern Healthcare’s Best Places to Work 2025, as well as being an industry thought leader featured at SXSW and in the Wall Street Journal and Economist, we invite you to make a real difference in healthcare with us.

Job Purpose

Opportunity to work creatively in a fast-paced, innovative environment to lead the evaluation of the human interaction of our digital health solutions throughout the product development process. Note: This position is also open to candidates seeking part time employment.

Responsibilities

Human Centered Design and Usability

• Lead human factors strategy, planning, and execution in accordance with FDA regulations.
• Develop HF documentation to support regulatory filings
• Oversee end user design validation testing (e.g., summative validation, clinical UAT)
• Inform scope, user needs, design inputs as needed
• Collaborate cross-functionally to develop concepts and prototypes for end user testing
• Oversee and conduct focus groups/formative testing, analyze results and present results to stakeholders to inform product scope and roadmaps
• Collaborate with marketing team to conduct user experience research to help identify opportunities for product improvement and future feature development  

• Conduct iterative testing to ensure design implementation meets need
• Participant in defect and deferred issue reviewEffectively champion and drive a culture of design that is focused on the experience of the user/patient
• Serve as a point of contact for assigned clients, ensuring a high level of service and satisfaction

 

Leadership, Communication, and Professional Development

• Solve problems, think creatively, and provide innovative solutions in a fast-paced environment
• Drive internal recruitment capabilities to support human factors and usability testing
• Participate in ongoing professional development opportunities, internally and/or externally, and share learnings within functional group, core team, or full company meetings as appropriate.

• Continually research tools and methods to optimize efficiency.
• Utilizes knowledge of human factors and risk methodologies, quality literature, and expertise to help teams develop and achieve goals to meet business objectives
• Serves as a trusted adviser who can be called upon at any moment to provide support and project insight.

• Be a role model: inspire team members to achieve ambitious goals, provide feedback and mentorship to drive high performance, build trust and respect across the team and its members, model corporate culture behaviors and support team members.

Required Skills and Experience

• 5+ years of relevant experience
• Direct experience conducting and managing Human Factors activities for medical devices (experience with the lay person population a plus)
• Experience with medical device product development, ISO 62366, ISO 14791
• Have strong project management skills and can work alone or in teams
• Ability to build and manage a team
• Hybrid work environment
• Ability to travel 10% to external vendors to conduct on-site testing (will vary with project needs)

WellDoc operates in ISO 13485 and MDSAP regulated and HITRUST compliant environments. Therefore, it is expected that all employees will have either prior experience working in those environments or will be trained to understand the requirements needed to work and support those requirements and culture as they relate to individual roles and responsibilities.

Required Education

• BS or MS in Engineering, Human Factors Engineering, Cognitive Psychology, Human Centered Design, or related field

Compensation and Benefits

Welldoc offers a competitive compensation package which, in addition to salary, includes generous PTO, m