Customer Engineer III

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

Salary:

$37.00 - $51.20

Location:

Manassas,VA

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

 

 

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

 

 

Key Responsibilities

• Daily Management:  ​
  • In addition to CE responsibilities, shift Leads primary focus is to help Ops Lead allocate the shift resources to best meet the customers expectation while mentoring, providing assistance, and training to junior CEs and PMTs ​
  • Be proactive, looking ahead at upcoming maintenance and prepare parts/resources. ​
  • Communicate and manage customers (PMs and CMs) priorities, needs, and expectations through Ops Lead.​ ​
  • Review AMAT KPIs daily and drive improvements for failing CAP groups with poor availability ​ ​
  • Ensure no staffing is working on their own if not qualified  ​
  • Ensure all new hires/contractors/loan labor review sites expectations and protocols (safety, qualification, TRTs, and WSS) ​ ​
  • Help Ops Leads enforce and complete the priorities of the day by checking in on CEs, PMTs ​
  • Assist in all areas of the fab and cover areas that are short resources​ ​
  • Communicate escalations, extended downs and all matters of unsatisfactory issues to Ops Leads​ ​
  • Assist with escalations/communications on all prolonged/chronic downs to CIP Engineer and Operations Lead.  ​
  • Also assist with open actions plans and ensure they are up-to-date so the on coming shift is prepared to resume where left off ​ ​
  • Mentor/Motivate/Develop CEs, PMTs ​
  • Instill in CEs methodologies in daily work activities, i.e. troubleshooting, procedure writing and identifying areas of improvement throughout the site​ ​
  • Provide Shift Personnel (CE’s, PMT’s) feedback to Ops Lead for Quarterly Reviews and for issues that arise thru the shift related to personnel issues​ ​
  • Attend any required customer facing meetings as a representative of Applied Materials.   ​
• Teams Meetings & Chats:  ​
  • Act as the point of contact for morning and end of day meetings with customers when giving updates on equipment statuses.  ​
  • Follow up with CE’s to ensure they meet the expectation of updating the team chat, passdown and site specific MES (manufacturing execution system) ​
  • Present the morning stand down.  ​
•   TKM & Parts:  ​
  • Review parts are confirmed and returned within when received, removed, installed real time. Follow up with team members and remove any bottlenecks hindering part returns. Escalate if Team member isn’t being compliant.  ​
  • Review daily TKM and ensure availability of required kits for upcoming PM’s.  ​
• Safety:  ​
  • Conduct a Weekly SWA (Safety Walk-Around), and coach CE’s to conduct weekly SWA’s.  ​

Other Requirements: This is a physically demanding positi