Senior Product Manager - Enterprise Management and Business Systems

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which helps to digitize the world of physical operations, providing visibility and empowering entire sectors of our economy to become more safe, efficient, and sustainable. Founded in San Francisco in 2015, we now employ more than 2,000 people globally, have 2.3 million IoT devices deployed globally, and collect more than 85 billion minutes of video footage and 4.6 trillion data points annually.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including video-based safety, vehicle telematics, apps and driver workflows, equipment monitoring, and site visibility. As part of a newly public company, you’ll have the autonomy and support to make an impact as we build for the long term. 

Recent awards we’ve won include: 

Best Place to Work by Built In 2022

Deloitte Fast 500 Companies

IoT Analytics Company of the Year in 2022’s IoT Breakthrough Winners

Every year, we partner with our customers to deliver outcomes like conserving millions of gallons of fuel, saving millions of dollars, and creating positive environmental change. As more customers connect to our platform, our data grows, our AI models get smarter, and our opportunities expand.

About the role:

Our Enterprise Management & Business System (EMBS) team provides the infrastructure and interface for Samsara customer admins to successfully deploy Samsara within enterprise-scale organizations, and to streamline the process of doing business with Samsara. As part of our Core Feature & Monetization Platform they’re charged with:

• Ensuring that our customers can rely on our dashboards to be accurate & intuitive, driving high standards for operational excellence. 
• Developing the strategy and execution plan to monetize EMBS platform features.
• Interacting regularly with customers to receive/provide feedback loops on critical feature development and enhancements.
• Own development and execution of the EMBS product roadmap in partnership with engineering.
• Partnering with various teams involved in Q2C to deliver on enterprise customer priorities within the product experience.
• Align internal stakeholders with project definition of success. 

As a Senior Product Manager you’ll play a critical role by partnering with engineering, design, product, GTM and Q2C leaders at Samsara to drive these areas forward.

In this role, you will:

• Articulate our business & customer priorities related to Enterprise Management & Business Systems. Work with engineering to set measurable goals & define a roadmap to deliver on them.
• Establish a long term monetization strategy for the features in your area of ownership.
• Interface with customers to ensure that we reach the outcomes required for their ultimate success. Define product requirements for user-facing capabilities, and serve as the ‘voice of the customer’ in trade-off discussions & decision-making forums.
• Partner with Product, GTM and back office teams to align priorities and dependencies.
• Working with design and engineering, provide an enhanced customer experience for customers to manage their data.   
• Actively remove roadblocks so your project(s) are delivered in a timely manner.
• Contribute to improve the practice of product management at Samsara, in particular, championing operational excellence.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• 5+ years in a product management role, with a deep understanding of how Enterprise customers fit into the Q2C process.
• Strong credibility with engineers and ability to understand system dependencies.
• Experience working in a customer-focused environment and ability to establish trust & credibility with customers.
• A proven track-record of delivering outstanding results for customers & the business, managing significant complexity & aggressive timelines. You also have a bias-to-action and aren’t afraid to get your hands dirty.
• Advanced organizational skills and attention to detail.
• Excellent communication skills. Must be comfortable presenting to customers, executives, internal audiences, auditors, etc. and cater your comms based on your audience.

An ideal candidate also has:

• In-depth knowledge of best-practices regarding Q2C and setting Enterprise customers up for success, gleaned from e