Customer Service Representative - Ice Haus

Full Hourly Ranges: $16.50 - $23.93 Hourly

Anticipated Hiring Ranges: $16.50 - $20.21 Hourly

Why do I see two salary ranges?

The City of Greeley in compliance with Colorado state law, includes a salary range for all positions posted.  This law is intended to improve wage transparency.  The City of Greeley, in support of wage transparency posts both the full salary range for each position (what you might anticipate your earnings could be if you work for the City of Greeley for some time), as well as the anticipated hiring range (the range within which the City anticipates making an offer).  The actual offer extended will be based on your years of relevant experience, education, certifications and potentially other factors.  

City of Greeley's Total Rewards

The City of Greeley is proud to offer a robust benefits package in addition to your wages.  This package includes health and wellness, retirement savings, discounted access to Greeley facilities and more. 

Job Summary:

Customer Service Representatives are an integral part of the Recreation Division with the City of Greeley and are responsible for providing quality customer service to patrons of the Greeley Recreation facilities.  This position oversees entry desk operations and is responsible for assisting with the oversight, training, and scheduling of part-time/seasonal employees.  Customer Service Representatives provide information to patrons regarding Greeley Recreation facilities, programs, services and events.  These positions must also process activity registrations, memberships, facility/park shelter rentals, and point of sale transactions.

Experience, Knowledge, Skills:

Minimum Requirements

• High school diploma or equivalent.
• 1-2 years' experience general business office experience with heavy public contact including one year of customer service experience.

Preferred

• Spanish/English bilingual skills.
• Basic experience and knowledge of computer operations and use Microsoft Office Suite including Microsoft Outlook, Excel, Word, and PowerPoint Experience with RecTrac.
• Demonstrated skill in performing 10-key calculations efficiently.
• Demonstrated experience in entering data using a keyboard and automated accounting system and using spreadsheet and word processing applications.
• Prior cash handling experience.

Knowledge, Skills, and Abilities

• Excellent customer service skills.
• Demonstrated organizational, interpersonal, and time management skills.
• High level of detail and accuracy/quality assurance.

Essential Functions:

• Communicates effectively in one-on-one settings, using the telephone, and verbally.
• Establishes and maintains effective working relationships with citizens and employees.
• Handles sensitive and confidential information with tact and diplomacy.
• Accurately and efficiently enters information into the computer via keyboard.
• Greets the public and provides clear and accurate information.
• Collects fees, charges credit accounts correctly and provides accurate receipts.
• Reads, writes, and performs basic mathematic skills.
• Operates standard office equipment.
• Works independently and sets priorities for work assignments while managing competing priorities.
• Works under pressure and with constant interruptions while accomplishing a heavy workload.
• Delivers a high degree of customer service by greeting all patrons in a timely manner; inquiring where and what they are doing in the facility to ensure safety; answering and properly directing phone calls.
• Uses and develops Excel spreadsheets desired to track and order inventory.

Supervisory Responsibilities

• none

Work Environment and Physical Requirements:

Work Environment

• Frequent and heavy contact with public and employees in person and via email/telephone, sometimes facing adverse or confrontational situations with internal/external customers; occasional confrontation with public/participants for enforcement of building rules.
• Work is performed in an open office environment with noise levels excessive at times.
• Must be available to work occasional weekends and/or holidays as required by shift assignment or requested by supervisor.
• Employee is subject to working alone and/or with groups and/or attends meetings.
• Employee may be required to conduct business in alternate locations within City buildings or field sites, sometimes in formal settings.
• Employee is not substantially exposed to adverse environmental conditions--as in typical office or administrative work; work performed is sedentary.
• Requires