Senior Specialist, Program Management - Portland OR

OVERVIEW:

The incumbent is daily customer service tasks and routine reporting, ensuring stability in the customer experience. The role will work towards KPIs and SLAs for defined customer program. The role will support proposals for optimization of the customer program across active geographies.

RESPONSIBILITIES:

Program Management

• Meet KPIs and SLAs of customer programs within the accounts that are assigned

• Support KAM and Advisors Program Management with reporting for assigned accounts

• Delivery of daily customer service tasks for assigned accounts

• Collaborate with internal and external partners that are involved in the delivery of defined customer programs

Customer Experience

• Flag recurring internal process failures/ redundancies/ problems

• Support program improvements by gathering relevant data, flagging issues and supporting implementation of new processes

• Serve as first point of contact with customers

General Experience:

• Initial experience within logistics/program management (Preferred 1-3 years)

The typical starting salary range for this position is: $67,970 - $97,100.

The actual salary offer will take into account multiple factors including skills, experience, and location. Please note that the salary details listed in role postings reflect the base salary only, not total compensation, which includes bonus and benefits.

Candidates are eligible for the following benefits: 
 .
• PTO 
• 6 days sick time
• 9 paid holidays
• 1 paid "Personal Holiday"
• Company Bonus Plan
• 401(K) SAVE Plan
• Annual Fixed Contribution
• Medical, Dental, Vision, and Life & Disability coverage
• Voluntary Benefits
• Accident/Critical Illness/Hospital Indemnity Benefits
• Tuition reimbursement and student loan assistance
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) with employer funding and wellness incentives
• Flexible Spending Account (FSA)
• Employee Referral Program ******************************************************************************************
Work Location Requirement – APL Logistics:
Employees residing within 25 miles of an APL Logistics Hub Office (AZ, FL, MI, NC, OR) are required to follow a designated Hybrid schedule as described below:  Fully on-site, or fully remote schedules are determined based on role and business needs.
•    Hybrid employees must report to the office 8 days per month, scheduled by their supervisor.
•    Warehouse roles are typically fully on-site.
•    Candidates outside the 25-mile radius may be considered for fully remote roles, depending on business needs.
Remote work requires full compliance with company policies, including workspace standards, timekeeping, and communication protocols. Commuting costs are not reimbursed.  Adherence to this policy is a condition of employment.

MAKING THE IMPOSSIBLE, POSSIBLE

APL Logistics provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial and Retail markets. These solutions include Order Management, Distribution & Fulfillment, Customs Brokerage and Transportation products delivered across six regions. We also pioneered the use of visual data analysis and offer a robust Data Management and Analytics product suite to help you understand and solve complex problems that span systems and processes. Our brand was built alongside a culture of deep customer focus and attention, and we are known for providing flexible solutions to complex problems.  

AT THE HEART OF OUR OFFERING IS A GLOBAL, CROSS-FUNCTIONAL ABILITY TO MANAGE CUSTOMER ORDERS FROM ORIGIN ALL THE WAY TO FINAL DESTINATION VIA A NETWORK OF GLOBAL PROFESSIONALS.

EEO Statement for US-

The company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants for employment. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, an