Key Accounts Lead

ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. 

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.   

Job Description

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust.

Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

What to expect:

Swift is hiring a Account Manager for the NAM (North America) Business Development team. This role will sit within New York City and provide a hybrid work environment. An integral part of this effort is to find someone who has the passion and desire to drive deep engagement with our community, and you'll cover some of Swift's largest and most strategic client. The individual will be focused on building client relationships, driving a vision around strategic initiatives, and driving adoption throughout the portfolio.

As a bank-owned cooperative, our approach is to consult. We are looking for team members who bring their experience and passion wherever they go and infuse these aspects into their work. They have a strong sense of purpose, and their first instinct is to collaborate. They are passionate about the payments industry and technology, are meticulous, and want to cultivate their career in Business Development. They are convinced that payments and technology have an important role to play in the world.

In this role you will:

• Be your client’s trusted advisor on all core Swift topics especially in the securities space. Own the end-to-end relationship from critical initiatives, to day-to-day opportunities/projects, to escalations. Liaise with other divisions, departments, team managers and members to provide a coordinated service and integrated solution to assigned customers.
• Establish a disciplined and well-organized approach to manage your portfolio. Maintain Salesforce, develop account plans, build out stakeholder maps to ensure deep and targeted engagements that support your customer’s strategic objectives.
• Represent Swift and promote products and services to grow our business by participating in regional conferences, forums and meetings
• Identify customer needs and market opportunities and achieve business growth by building and maintaining long term customer relationships with primarily large accounts and/or market infrastructures.
• Be the voice of your clients. Share market intelligence, customer feedback, product issues and other relevant information with internal partners. Drive change!
• Involved in core securities topics like – ISO 20022, gpi, client connectivity (APIs, Cloud applications, ERPs, etc.), digital assets, CBDCs, etc.

What will make you successful?

• Decides on and pursues the best course of action to deliver results following in-depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed. Strong project management skills.
• Delivers work to agreed