Retail Associate
FanaticsAbout the role
JOB SUMMARY:
The Retail Associate is responsible for carrying out the front-line selling effort, driving sales revenue, creating the ultimate shopping experience for our customers, and maintaining retail standards through back-of-house operations. Retail Associates will drive optimum sales results through effective communication and a demonstrated ability to work as a member of a winning team.
The Retail Associate will be expected to work a part-time flexible schedule which can include days, nights, and weekends.
GENERAL DUTIES & RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
● Assist customers with finding merchandising and purchasing products in the store.
● Greets customers and ask questions to help make their shopping experience an enjoyable one.
● Makes product recommendations based on observations and conversations with customers.
● Helps to execute a brand connection by ensuring customers enjoy a top-notch shopping experience.
● Upsells and cross-sells products to customers.
● Maintains sales floor and/or stockroom standards with an eye to detail.
● Ensures all products are hung up, displayed, and organized neatly for a well merchandised aesthetically pleasing sales floor.
● Processes sales transactions via the (POS) System.
● Maintains the highest standards of professionalism and customer service to ensure the Mitchell & Ness Brand (Fanatics Brand) and All Team/League are always positively represented.
● Performs additional responsibilities as directed by the management team.
EDUCATIONAL REQUIREMENTS:
● High School graduate or general education degree (GED) or equivalent combination of education and experience.
KNOWLEDGE SKILLS AND ABILITIES:
State the minimum qualifications required to successfully perform the job. These are the qualifications that are necessary for someone to be considered for the position.
● Possesses a fun, professional demeanor.
● Demonstrates ability to build product knowledge of Inventory.
● Demonstrates ability to work as a member of a team in fast-paced environments, servicing a diverse customer base.
● Ability to maintain high standards of organization and cleanness.
● Proven ability to overcome obstacles while maintaining a positive, can-do attitude.
● Strong verbal communication skills.
● Ability to work independently and responsibly in a fast-paced environment.
LEVELS:
Basic skills with a moderate level of proficiency. Works under close supervision without latitude for independent judgment. Consults with senior peers and team leads on non-complex issues to learn through experience. Typically requires zero (0) to two (2) or more years of related experience.
WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
● Available to work varied shifts including weekend, closing, and holiday shifts.
PHYSICAL CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
● Standing, walking, and squatting the majority of the work shift
● Required to lift, move, and carry up to 40 pounds.
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