Senior Business Analyst, Sales Enablement (Hybrid)

Work Flexibility: Hybrid or Onsite

*This role will be a hybrid-based position at either of our Medical Division offices in Portage, MI, or Redmond, WA, with the expectation to be on-site 1-2x/week.

As the Senior Business Analyst, Sales Enablement, you will perform administration of SFDC & CPQ daily, including user setup, user training, issue resolution, requirement gathering, and implementation via service partners. Ensure data integrity, license management, and perform routine maintenance. Lead and facilitate the testing and approval of new functionality from various sources and applications.  Strong to advanced knowledge and understanding of sales enablement processes, system functionality, sales operations strategy

Duties & Responsibilities:

• Work closely with developers, administrators, and third-party vendors to troubleshoot, support system configuration enhancements, and integration efforts
• Own communication strategy between Sales Enablement and our internal customers
• Maintains and improves sales tools by working with our IS business partners
• Key liaison between IT Business Partner, Sales Operations, Sales Enablement peers, Marketing, and Sales Team to establish user requirements, configure system settings, execute integration, monitor development, test solutions and support launch of new functionalities
• Liaise with the sales operations team to support day-to-day needs and offload transactional workloads
• Provide consultation to users in automated systems, collaborating with Professional Services and outsourced functions, to improve web-enabled solutions
• Serve as the SME for Sales Force and CPQ, ensuring solutions align with business strategy, adjacent software platforms, and best practices
• Lead end-to-end business process analysis, including requirements gathering, process documentation, gap analysis, and solution design
• Design and implement business reporting for sales and internal stakeholders

What you need:

• Bachelor’s degree in business administration, information systems, or related field
• 2+ years of professional experience in related field
• Salesforce.com experience (preference to handling user requirements or system administration)
• Microsoft Office Suite

Preferred:

• 2+ years of experience as a Business Analyst and/or System Administration preferred
• Customer service or customer-oriented call center type environment preferred
• Project management experience is a plus
• Experience Oracle CPQ (Certifications are a plus)
• Power BI experience is a plus

 

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.