Healthcare Assistant

Department: Medical

Employment Type: Fixed Term Contract

Location: Global

Reporting To: Senior Nurse

Description

We are hiring Healthcare Assistants to work onboard our global fleet of cruise ships. This is an essential role in the medical department, supporting the practice with clinical and administrative tasks while working closely with the other medical staff on the team. They assist in providing basic patient care and attend to crucial administrative work during routine care in daily clinics and emergency cases. Healthcare Assistants often serve as the first point of contact for the medical department to guests and crew, contributing to the delivery of excellent customer service standards.

IMPORTANT: Please download the Procedural Skills List PDF file listed on the documents section of this page before clicking apply. You will need it in the next step before submitting your application.

Job details

Patient Care Responsibilities

• Performs diagnostic testing, such as laboratory tests, EKGs.
• Assists with basic triage, including assessment of vital signs, verification of patient details, allergies, and documenting the purpose of the visit.
• Assists with administrative tasks during General Ship Emergency Alert events, Medical Response Team events, such as timekeeping and note-taking as directed by the team leader.
• Where permitted, operates medical equipment appropriately and safely, reports discrepancies and malfunctions to Senior/Lead Nurse.
• Ensures health records are accurate, concise, timely and complete.
• Shows the ability to function as an effective medical team member by completing allocated tasks appropriately and promoting a harmonious working environment.
• Facilitates the sale of over-the-counter medications.
• Supports the medical team with providing non-specialized clinical care under supervision, to include but not limited to:
  • Collecting specimens such as blood and urine
  • Processing laboratory tests and documenting test results.
  • Performing ECG’s.
  • Assisting medical staff with wound care.
  • Assisting with patients’ transfer onboard or ashore.
  • Assisting patients with basic activities of daily living such as feeding, dressing, hygiene, and oral care.
  • Assisting medical staff with manual handling, transferring, holding, and positioning patients for procedures.
  • Providing basic life support care in collaboration with other medical staff as directed.

Patient Experience

• Interacts and communicates with guests and crew in a professional and empathetic manner.
• Consistently demonstrates sensitivity to every patient’s culture, age, gender, ability, and socioeconomic status.
• Listens attentively, is respectful and considerate, and uses non-technical language when communicating with patients and caregivers.
• Adheres to Company's Procedures on safeguarding children and vulnerable individuals. Reports any concerns to the Senior Doctor.
• Participates in regular reviews of patient feedback to continually improve patient satisfaction.
• Promptly and effectively assists in the evaluation of patient complaints; participates productively in service recovery strategies.
• Provides telephone support, and physically welcomes patients in a responsive, friendly, and caring manner; registers patient demographic details in SeaCare, and billing authorization.When foreign language proficiency is needed for patient care, provides translation support.

Professional Responsibilities

• Routinely demonstrates appropriate time management and organizational skills.
• • Recognizes limits of own abilities and knowledge, asks for help, and escalates as needed.
• Seeks, and readily accepts feedback.
• Changes practice and behavior as appropriate in response to feedback, suggestions, audit findings and performance reviews.
• Handles conflict constructively and effectively; recognizes own strengths and opportunities to improve.
• Stays up to date with Company required credentials; uses Company Learning platforms to complete Company mandated training and competencies (PDR's)
• Shares knowledge with others; assists with teaching team members in meeting required competencies.
• Analyzes own self learning needs and develops personal learning plan; is receptive to learning new skills; uses online learning and reference resources; participates in on board learning opportunities.
• Complies with continuous quality improvement standards of the medical service.

Leadership Responsibilities

• Actively participates in departmental meetings.