LTD Carrier Relationship Management / Account Coordinator

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Do you enjoy thinking creatively and working closely with a team to get things done? Are you looking for a job that allows you to develop a wide variety of professional skills, all while laying a solid foundation for a growing career?  Join Brown & Brown Absence Services Group as an Account Coordinator!

We are looking for an individual with strong interpersonal, customer service, organizational and problem-solving skills who is excited at the prospect of working closely with a team to support the growth and development of our customer relationships. Account Coordinators partner closely with our internal teams and our external business partners to provide exceptional customer service through accurate and timely milestone communications and support of the claim review process.

As an Account Coordinator you will be responsible for a wide range of functions that assist the Account Services team in maintaining and developing strong relationships with the carrier customer while reporting any ideas, issues, or growth opportunities to leadership.

WHO IS RIGHT FOR THE ROLE:

To be successful in this role, you must meet the following qualifications. Reasonable accommodations may be made for qualified individuals with disabilities.

• Strong verbal communication skills, attention to detail, critical thinking, and consistent follow-up
• Anticipate the needs of customers by becoming familiar with their processes and preferences

• Demonstrate polished interpersonal & organizational skills and strong professionalism
• Be able to work in a dynamic environment & effectively collaborate with internal and external partners
• Perform general administrative duties including referral entry while maintaining data integrity, responding to email and phone calls
• Think critically in the face of unexpected challenges and communicate across the organization openly and with respect
• Successfully achieve measurement metrics for quality and growth goals as identified by leadership

QUALIFITCATIONS:

• Experience working in an insurance or benefit claim organization preferred
• Salesforce or other CRM experience preferred
• Excellent organizational and communications skills (oral and written), ability to manage projects independently, and pursue multiple objectives simultaneously
• BS, equivalent, or minimum of 1-2 years relative work experience preferred

BENEFITS & PERKS

• Competitive compensation
• Remote or in-office work opportunity available
• Full-time schedule, but with flexible hours
• Comprehensive medical, dental, and vision coverage
• Access to covered mental health resources
• Tuition reimbursement & student loan repayment benefits
• A competitive 401k match
• Employee Stock Purchase Program available to all teammates
• Generous paid time off plan
• Joining a culture of caring that values diversity of thought and background
• Regularly scheduled team meetings and one-on-one development time with your leader
• Opportunities for career advancement within team, as well as the broader organization

ABOUT BROWN & BROWN ABSENCE SERVICES GROUP

Brown & Brown Absence Services Group, LLC is focused on adding value across the absence continuum. Our services include SSDI Advocacy Services, Claims Management Solutions, Talent Solutions, and Disability Advisory Services. We are part of Brown & Brown Insurance, a leading insurance brokerage firm with more than 80 years of proven success and thousands of teammates.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.