Digital Software Management Director- Hybrid

The Evernorth Software Management Director will lead Software Engineering teams that deliver innovative digital healthcare technology solutions to our patients, members and customers.  They will courageously push the boundaries of our agile engineering culture.  They will passionately, persistently and productively challenge the status quo.  They will balance a wide-range of initiatives and manage relationships with other technology and business leaders to deliver on our strategic priorities.  They will forge new relationships with our digital partners across the organization.  They will lead high-performing teams of front-line engineers who design, develop, implement and support customer-facing web applications using agile engineering practices.  
Accountable for the horizontal team members serving as the technical foundation for the Evernorth Digital organization. Serves as the ‘swat’ team for the organization and ensures the individual teams are building things in the right way

ESSENTIAL FUNCTIONS:

• Cultivate an empowered team of high performing engineers and engineering managers who are deeply passionate about building quality software products

• Foster ongoing agile engineering transformation and continuous improvement throughout the organization, advocating for common engineering patterns, efficiency, quality, resiliency, security and performance

• Demonstrate courage in pushing cultural boundaries in a transforming organization

• Ensure applications are designed and constructed using solid engineering patterns 

• Create an environment of trust in which teams can "fail fast", developing the team in the process

• Encourage innovation and diversity of thought to solve complex business problems

• Remove impediments to achieving quality standards, project deadlines and business objectives

• Willing and able to jump in and solve technical problems when needed

• Calm and thoughtful leadership presence leading urgent events

• Develop strong matrix relationships with product owners, experience designers, peer engineering teams, architects, infrastructure engineers, etc.

• Influence and communicate at all levels of the organization

• Ensure holistic ownership and accountability for technology products and delivery, including

• Deep understanding of the engineering practice maturity, strengths and opportunities in each product team, striving for continuous improvement

• End-to-end knowledge of product ecosystem, business transactions, technology stack, dependencies, and engineering practices

• Influence business partners at all levels of the organization to align future state business and technical road maps

• Ensure technical product road maps are complete, consistent and feasible

• Construct business cases to influence support for large, transformative technology investments

• Partner with business and technical product owners to optimize working relationships and clarify roles and responsibilities

• Establish organizational staffing strategy including budget planning, performance management and development of the team

• Deliver through the team, using delegation effectively to deliver

• Apply knowledge of business and the marketplace to advance the organization’s goals

• Have the technical expertise and presence to lead the troubleshooting conversation confidently, yet is able to discern when it is appropriate to pivot between tactical and strategic tasks

• Keep a pulse on industry trends and help the organization envision what is possible

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QUALIFICATIONS:

1. Technical Expertise

• Familiarity with Cloud, Tech Stacks, Infra, Microservices, DevOps, Performance, Architecture

• Familiar with resiliency and performance best practices and experience with tools building out monitoring, observability, etc

• Familiarity with automation frameworks

• Full stack experience with developing mission critical applications (contact center & digital)

• Experience with code governance & best practices

2. Soft Skills

• Strong leadership, communication, and influence skills (accountable w/out responsible)

• Strong problem solving skills

• Strategic mindset with a passion for innovation and pushing the organization forward

• Fluent knowledge of software engineering principles & philosophies (SOLID, DDD, TDD, etc)

• Strong Emotional Intelligence

• Demonstrated experience building cloud-based web applications

• Demonstrated record of leading a team of soft