Customer Service - Patient Registration (Monday to Friday 7:00 AM to 3:30 PM Concierge Role)

Patient Access Customer Service Representative

On-Site: Austin, TX | Ascension Seton Medical Center Austin
Shift Schedule: Monday to Friday, 7:00 AM to 3:30 PM, Concierge/tablet Role in Outpatient Services

Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups.  At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a Patient Access Representative, you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care. 

This is more than registration - it’s a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.

What You’ll Do: 

·          Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently

·          Answer phones and gather accurate patient information quickly in a fast-paced environment

·          Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion

·          Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed

·          Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable 

·          Collaborate with nurses, physicians, and care teams to ensure smooth patient flow 

No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

What We’re Looking For: 

·       Exceptional customer service experience, communication, and interpersonal skills 

·       Strong composure and professionalism in a fast-paced environment 

·       Ability to multitask and prioritize quickly with high attention to detail 

·       Comfortable with shifting priorities based on patient needs 

·       Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)

·       High School Diploma or GED

·       Ability to pass a background check, drug test, and meet vaccination requirements

 What You’ll Gain: 

·          Experience in healthcare administration & patient access 

·          Exposure to revenue cycle, insurance p