Warehouse Operations Associate

Warehouse Operations Associate

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

You Will:

• Our operations coordinators drive the pulse of our operations on the ground and play a key role in getting our customers' orders shipped
• Specialize in communicating across the operation to multiple stakeholders and plan safe operation of Flexport warehouses
• Manage end to end shift operations of the facility including pre-shift briefing key updates and identifying any needed adjustments to shift operations
• Conduct daily coordination with ground staff, upstream or downstream transportation partners and carriers to ensure all cargo processing (inbound and outbound flow) is done on time, safely, and with zero defects
• Facilitate the training and development of Flexport system usage and conformation to the standard operation process.
• Log all cargo moves (inflow, outflow, staging), report exceptions and print labels using Flexport’s Warehouse Management System
• Swiftly resolve any exceptions and escalations to keep cargo moving
• Expert on contingency plans and processes to address critical situations as described in country SOP
• Drive consolidation planning decisions using Flexport systems 
• Assess and adjust labor capacity to support efficient cargo processing
• Drive productivity and performance of warehouse operators based on SLAs 
• Escalate systematic and operational issues, audit delivery and shipping documents as needed, and troubleshoot shipping problems and errors to resolution

You should have:

• College degree or 5 years of prior operations related experience
• Experience with Microsoft Office products and computer applications
• Excellent written and verbal communication in English and interpersonal skills with diverse audiences
• Ability to follow and enforce safety measures and policies to all who operators and those who enter the warehouses, including vendors and senior team members
• A commitment to build strong, collaborative relationships with colleagues and outside vendors
• Standing and/or walking during a minimum ten-hour shift
• Ability to understand and interact with Flexport’s systems and utilize electronic devices to log all cargo moves in Warehouse Management System
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. The US base salary range for this full-time position: (exclusive of bonus, equity and benefits.)$50,000—$75,000 USD