Program Manager

Site: The General Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

The MGH Center for School Behavioral Health conducts clinical research, develops and implements effective school-based behavioral health programs, and informs policy to expand access to school-based behavioral health. We partner with hundreds of schools to develop and test interventions and have several ongoing research studies and implementation programming.
The Clinical Research Program Manager must possess the ability to work independently, under general supervision, providing oversight of lab operations and assistance in carrying out various research projects. Responsible for the management of multiple clinical research studies, general program operations, and the direct hiring of Clinical Research Coordinators, Training Managers, Programmers, and other staff. Serves as the key liaison with sponsors, IRB, core laboratories, site PIs, as well as all levels of study staff. Supervises day-to-day activities of team members to provide guidance, input, and problem-solving techniques and to facilitate growth and professional development. Plays a key role in establishing infrastructure for building school and community partnerships statewide and nationally. Contributes key project management and operations support for iDECIDE, the Center’s flagship school-based behavioral health program. Will also coordinate trial initiation, patient recruitment, and expedite project approval and study start-up time. Responsibilities also include participation in developing and maintaining standard operating procedures for the projects, developing advertising strategies to support recruitment activities, oversee budget management and subcontracts with associated institutions.

This job will require strong organizational skills as well as strong people skills to work effectively with lab members, vendors, and department administrative staff as needed to facilitate the research goals of the Center. Strong computer and organizational skills for maintaining large data sets would be beneficial as well as knowledge of various project management tools.

 

Qualifications

Key Responsibilities:

• Develop and maintain standard operating procedures (SOPs) for assigned projects.
• Manage study budgets and subcontracts with affiliated institutions.
• Supervise daily administrative operations of all study staff.
• Write and maintain operations manuals.
• Participate in policy and procedure development for clinical studies.
• Coordinate multi-center trials in collaboration with NIH, Department of Public Health, PCORI, and private foundations.
• Report study progress at investigator meetings.
• Responsible for overarching administration within the center, such as onboarding vendors, new staff, and overseeing timesheets.
• Hire, train, onboard, and support Clinical Research Coordinators, Project Managers, Training Managers, Programmers, and other staff.
• Serve as the primary liaison with sponsors, IRBs, core laboratories, site PIs, and study staff.

Qualifications:

• Bachelor's degree with mastery of the research process, independent of field of study is required. Master’s Degree or PhD preferred.
• Experience with community-based research is strongly preferred.
• Minimum 5 years in clinical research setting with experience.
• Prior supervisory experience required.
• Strong analytical, communication (written and verbal), quantitative, problem-solving, and organizational skills required. Basic typing and computer skills, including document preparation and Excel spreadsheet capabilities, and medical terminology required.
• Attention to detail and working under deadline pressure are essential.  
• Strong interpersonal and leadership skills with the ability to train, supervise, mentor, and support team members effectively.
• Excellent judgment and ability to make independent, effective decisions in appropriate situations.
• Team building and conflict management skills. Ability to promote collaboration and communication within and beyond the team.
• Prior experience with Monday.com or other CRM