Senior Director, Capital Markets Financial Analyst Hub

Job Title

Senior Director, Capital Markets Financial Analyst Hub

Job Description Summary

The Senior Director, Capital Markets Financial Analyst Hub will be responsible for leading Cushman & Wakefield’s Capital Markets Financial Analyst Hub organization and ensuring the creation of a scalable operating model that delivers an exceptional service to Capital Markets Brokers. In this role, the Senior Director, Capital Markets Financial Analyst Hub will manage teams in the delivery of financial analyses across Capital Markets teams.

To ensure the Capital Markets Financial Analyst Hub’s sustained success, the Senior Director will be responsible for integrating the Hub into the larger Cushman & Wakefield platform, building strong relationships with markets and internal business partners, and establishing global business service capabilities. In these efforts, the Senior Director will strive to build trust in the Hub, scale the Hub’s service delivery capabilities, and continuously identify, design, and implement process and performance improvement solutions

Job Description

Responsibilities:

Financial Analyst Hub Rollout: 

• Spearhead the completion of the Financial Analyst Hub’s national rollout via assembly and mobilization of a national team 

• Create the overall vision and roadmap for the Financial Analyst Hub to align with leadership's goal and objectives 

• Champion the Financial Analyst Hub  vision and build organizational alignment and buy- in on the organization's value proposition and capabilities 

• Support the build and maturity of global business service capabilities 

• Coordinate with other leaders within the entire Broker & Market Support Platform, including the Deal Desk and Marketing Centers of Excellence 

Financial Analyst Hub Operations: 

• Manage Financial Analyst Hub Managers and oversee the activities performed to manage day- to- day operations of both on-shore and off-shore resources within the Hub 

• Monitor Financial Analyst Hub performance and processes to ensure consistent service delivery and alignment with timelines/SLA terms/best practices 

• As required, provide guidance to Financial Analyst Hub Managers on means to improve quality of service delivery or address lagging performance 

• Serve as escalation point for operational or process failures and actively work to remove any roadblocks 

• Maintain strong, collaborative relationships with Operations Directors, Brokers, and other support group leadership to monitor process effectiveness, collect feedback on performance, and identify opportunities to build better processes 

• Define Financial Analyst Hub success/performance metrics and report regularly on performance to leadership and other key stakeholders 

Process Ownership & Continuous Improvement: 

• Lead process current state assessments to identify areas in need of improvement and opportunities for standardization 

• Utilizing deep process subject matter expertise, understanding of leadership's strategy, knowledge of local market/Financial Analyst Hub operations, and analysis of Hub performance, continuously design and implement process improvement solutions 

• Maintain clear process documentation and deliver effective communications across all impacted stakeholders for updated processes<