SRE Lead-Windows

Company Description

At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.   

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. 

Job Description

• The SRE Lead is responsible for meeting the agreed upon SLO’s for the Enterprise Imaging systems in their area of responsibility.

  You will plan and assign all maintenance and deployment work, will train and guide multi competency teams on how to work on the systems, will ensure the improvement of tools and procedures necessary for the operation of the systems and will perform work such as troubleshooting, root cause analysis and some complex maintenance tasks themselves.

  Supervisory Responsibilities:

• Direct work of Operations, Infrastructure and Monitoring Teams in a matrix environment
• Train and Guide of Operations, Infrastructure, Monitoring and Support staff Enterprise Imaging System operating procedures and best practices

Responsibilities:

Participate in defining SLIs, SLOs and SLAs for Enterprise Imaging Systems Own system designs, documentation, platform management, and capacity planning for Enterprise Imaging Systems in your area of responsibility Collaborate with System Architecture to develop Solution Architectures for your area of responsibility Direct and collaborate with multiple teams in a matrix environment to perform maintenance, troubleshooting and deployment to meet the specified SLO’s Collaborate with R&D, Monitoring and other Teams as necessary to develop and implement effective mechanisms to monitor SLO’s Perform Troubleshooting, deploy systems or execute maintenance tasks as necessary to meet the specified SLO’s Improve reliability, quality, and time-to-market of our suite of software solutions Build software and systems to manage platform infrastructure and applications Partner with architecture and development teams to improve services through rigorous testing and release procedures Create sustainable systems and services through automation and process improvements

Qualifications

Required Experience/Skills:

• University or college education in science, technology, engineering, or equivalent industry experience
• Knowledge of systems design, performance tuning, DevOps, and site-reliability engineering
• Ability to program with one or more high level languages, such as Python, Go, Java, C/C++
• Knowledge of VMware Enterprise, Windows Server, Linux
• Knowledge of Databases
• Knowledge of Automation and Monitoring technologies and principles
• Experience with networking, firewall configuration, and troubleshooting

• Strong sense of ownership and dedication to results
• Willingness to do entry level work, if it's necessary for success
• Approaches challenges as opportunities and sees every day as an opportunity to become a little bit better
• Team player with high levels of emotional intelligence, that can work with and influence others without direct authority
• A proactive approach to spotting problems, areas of improvement, and bottlenecks
• Ability to adapt to working with a wide array of technologies and languages
• Excellent verbal and written communication skills and ability to communicate technical subjects to a broad range of stakeholders

Preferred Requirements:

• 3+ years working with Enterprise Imaging Systems
• Experience in a Leadership role without direct authority
• Experience working in an SRE environment
• Strong understanding of medical imaging, radiology workflow, and integration using industry concepts:
  • PACS
  • RIS
  • DICOM
  • HL7 and interface engines
  • HIPAA/HITECH
  • IHE profiles
  • EMR/EHR
  • 3rd party vendor integrations
  • Regulatory and security requirements

Addition