National Account Manager – Refinish

Job Description:

JOB TITLE: National Account Manager – Refinish

Job Summary: The National Account Manager is the key contact for a key national account to maintain strong customer satisfaction and retention of key collision shop customers within multiple locations across the United States. The role will manage a team of Performance Managers ensuring that Axalta, our distributor partners, and our customers are delivering on all elements of the business agreement.

Work Location: This fully remote role requires a local presence within the Atlanta, GA surrounding area to allow for onsite visits at customer sites and requires the ability to travel >50%.

Key Responsibilities: 

• Act as the primary point of contact for identified customers and build strong, collaborative relationships.
• Understand the key elements of the business agreement with the account.
• Manage Service Level Agreement (SLA) to ensure that all parties deliver on expectations.
• Collaborate jointly to create a consistent strategic plan focused on optimizing material gross profit or reducing the liquid cost per hour including coordination with vendors and manufacturers who also service the account.
• Assess customer needs to refine the evolving company-wide strategic plan.
• Provide in-depth consultative support relative to top-line sales, estimatics, company-wide standard operating procedures (SOP’s), technician training, OEM Certifications, and internal leadership development to be a part of the customer’s long-term success.
• Set key performance indicator (KPI) goals and measure Axalta’s performance and location KPIs against promised deliverables.
• Ensure that data is tracked monthly, performance is analyzed and results are communicated effectively.
• Coordinate meetings to review the strategic account plan, goals and the milestones.
• Facilitate process improvement roundtables with key staff.
• Lead paint conversion efforts and solicit distribution resources to support.
• Following conversions, lead the process to ensure that locations are fully optimized with the value-added resources that Axalta provides.
• Maintain an organized communication approach and ensure that all customer interactions are documented in SalesForce (SFDC).
• Use technology (SharePoint, Salesforce, Office365, etc.) to further productivity and enhance communication with team and customers.                      
• Involve local Axalta teams and engage the appropriate resources for additional support when necessary.

Job Requirements: An experienced Sales professional with Automotive Refinish background and a strong track record of successful customer support. 

• Minimum of 10 years of Automotive Refinish industry experience.
• Bachelor’s degree preferred but not required.
• In-depth knowledge of collision repair process as well as distribution fundamentals.
• Well-developed project management skills to be able to manage multiple projects.
• Ability to lead team and drive performance.
• Demonstrate and foster teamwork with team and peers.
• Ability to influence and motivates distribution partners to accomplish business goals.
• Effectively use collaborative approach to problem solving.
• Possess self-discipline and maintain effective performance in unstructured and autonomous conditions.
• Present oneself in professional manner throughout all levels of the organization.
• Effective written and oral communication as well as presentation skills.
• Competent Office365 skills (Word, Excel, PowerPoint).
• Must be willing and able to travel > 50% of the time.
• Valid Driver’s License required.

Our Company:

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.  

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 othe