Ideal Service Telephone Operator | Full Time

Location

Omni Amelia Island Resort & Spa

 

 

At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

 

Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match.

Job Description

To direct and assist guest and associates with communication needs in accordance with Omni Standards

Responsibilities

Reports to:      Front Office Manager

 

Essential Functions:   

 

¨    Answer console.

 

¨    Direct phone calls to appropriate Personnel.

 

¨    Assist all guests and associates.

 

¨    Omni Prompt Response Help Line.

 

¨    Wake-up calls.

 

Tools and Equipment:

 

¨       Telephone and keyboard, pen/pencil, photo-copying machine, computer and printer

file folders, filing cabinet, facsimile machine  

 

Working Environment:

 

¨       Interior of hotel, in normal office conditions.