Functional Business Analyst

 

Retail Merchandise Financial Planning  |  Contract  |  Remote / Hybrid (ET) 

 

About CapNexus 

CapNexus is a specialized technology consulting firm connecting high-caliber consultants with leading retail and consumer brands. We place experienced professionals in implementation, transformation, and planning engagements where domain expertise drives measurable impact. 

 

About the Role 

Our client, a major retail organization headquartered in New York City, is in the midst of a Merchandise Financial Planning (MFP) platform implementation. We are seeking a Functional Business Analyst to serve as the critical bridge between the business and the implementation team. The right candidate brings deep retail planning knowledge, a consultative mindset, and the ability to guide end users through process change, UAT, and training. 

Key Responsibilities 

• Partner with business stakeholders to document, validate, and refine MFP business processes and workflows. 

• Lead and facilitate User Acceptance Testing (UAT): write test scripts, coordinate testing sessions, track defects, and drive resolution. 

• Develop and deliver end-user training materials including job aids, quick reference guides, and instructor-led training sessions. 

• Create and maintain use cases, business requirements documentation, and functional specifications aligned with the MFP implementation. 

• Act as a subject-matter resource to end users during go-live and hypercare periods, answering functional questions and escalating issues appropriately. 

• Collaborate closely with technical consultants and vendors to translate business needs into system configuration requirements. 

• Support change management activities including stakeholder communication, impact assessments, and readiness reviews. 

• Facilitate working sessions and workshops with planning, merchandising, and finance teams to gather requirements and validate solution design. 

• Assist with data validation and reconciliation to ensure planning outputs align with business expectations. 

• Contribute to future-phase demand forecasting implementation as the engagement progresses (Board / Tulio). 

 

Must-Have Qualifications 

• Hands-on experience with Merchandise Financial Planning (MFP): understands the end-to-end process including seasonal planning, open-to-buy, margin planning, and inventory targets. 

• Strong background in retail planning or retail operations — the client explicitly values industry knowledge over tool knowledge. 

• Demonstrated experience supporting or leading UAT in a retail systems implementation context. 

• Ability to develop clear, user-friendly training content and facilitate training sessions for non-technical retail business users. 

• Proven experience writing use cases, business requirements, and functional documentation. 

• Client-facing communication skills — comfortable presenting to planners, merchants, and finance leadership. 

• Comfortable working in a hybrid or remote model aligned to Eastern Time business hours. 

 

Nice-to-Have Qualifications 

• Experience with Board or Tulio (CPM/planning platforms).  

• Know of / familiarity with demand forecasting, inventory planning, or supply chain planning for retail.  MFP and Demand Forecasting will be integrated.  

• Prior consulting or staff augmentation experience in a client-delivery environment. 

• Experience with Agile/iterative delivery methods. 

 

What Success Looks Like in This Role 

• Business users feel supported and confident in the new MFP system by go-live.