Sr. Community Manager - Strategic Lead - Remote

Community Manager Sr. Strategist 

Hours of Support: Monday – Friday, PST work hours 

We are seeking a Senior Community Management Strategist to lead the development, execution, and management of strategies that foster customer relationships and engagement across all Cloud GDC social media platforms. This role is part of the Designit team, which supports the Microsoft Cloud Marketing Blog and Social. Our world-class social team manages over 100 social media channels and 20+ marketing blogs, targeting developers, IT decision-makers, IT implementers, and business leaders. Every month, we publish more than 3,000 social posts aimed at helping, informing, entertaining, and engaging community members worldwide. The ecosystem includes 170 innovative products and services, such as Azure, Power Platform, Dynamics 365, and SQL Server. 

The Community Sr. Strategist is a seasoned social media leader that can balance a tenured client partner and support the Community Management leads that oversee channel and content distribution strategy and delivery to drive operational innovation and scale. This role requires a skilled strategist with impeccable attention to detail and excellent communication skills who works successfully with team members, stakeholders, and senior managers. This individual will represent DesignIt by providing world-class service and displaying our core principles in all their communications. 

What you will do: 

• Act as a key strategic partner, guiding clients through critical futuring processes to anticipate industry shifts. 
• Integrate AI and automation advancements while preserving the essential human element in engagements. 
• Work cross-functionally with other account teams, vendors and internal stakeholders to align community strategies with broader business objectives. 
• Continuously optimize the use of community management tools to improve efficiency and effectiveness. 
• Diversifying the way of thinking beyond Twitter, Facebook, Instagram, TikTok to emerging/popular/up and coming platforms (i.e. Threads, Reddit) 
• Define and build B2B brand love, fostering strong connections with target audiences. 
• Provide forward-thinking strategic recommendations, including: 
• Creating and presenting annual/quarterly strategic plans. 
• Conducting SWOT and competitor analyses. 
• Identifying growth opportunities and testing new strategies. 
• Staying updated on evolving technologies and user behaviors. 
• Sharing insights and ensuring adherence to channel governance best practices. 
• Identify problems, proactively propose solutions, and collaborate with clients to implement scalable solutions that drive excellence and efficiency 
• Oversee the team’s delivery of monthly data performance reports, ensuring comprehensive Community Management insights across business lines. 
• Participate in meetings with the broader Cloud Marketing Blog and Social Team and connect with Key Microsoft stakeholders on a regular cadence to foster strong client partnerships. 
• Elevate documentation and process in partnership with team leads and identify and recommend improvements that can drive impact on social. 
• Responsible for the team adhering to Microsoft brand standards and Cloud Marketing SOP 

What you bring:  

• 8+ years as a client partner at a marketing/consulting agency  
• 5+ years of experience working with Fortune 100 clients   
• Bachelor’s degree in business, marketing, management, or related field   
• Proven track record of taking a strategic and deeply customer-minded approach to social media  
• Deep knowledge of the following tools: Sprinklr and Microsoft SharePoint, PowerPoint, Excel, Teams, and Outlook   

Who you are:  

• You have top-notch management, strategy, communication, and presentation skills 
• You have impeccable attention to detail    
• You are self-sufficient: you can work with little direct supervision,