Operations Specialist | Partner Programs

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 80,000 households from our over 140 offices - and growing - nationwide.

Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.

We have an exciting opportunity for an Operations Specialist | Partner Programs! The Operations Specialist | Partner Programs directly upholds the excellence of the department’s operational standards as part of the extended Custodial Referral Program (CRP) and their efforts to drive overall results. This role will be responsible for day-to-day operations, researching and solving problems, root cause analysis of existing problems, and identifying potential issues and making recommendations to reduce the associated risk.

The Operations Specialist | Partner Programs works alongside the Partner Programs Manager and department leadership to 1) Strive for Operational Excellence 2) Gain department and company efficiencies, 3) Seek to Continuously Learn and Improve Processes, and 4) Collaborate cross-functionally to aide in developing effective policies that are easy to understand and implement.

This role is a fully remote position.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $70,000.00 to $80,000.00, exclusive of bonuses and benefits. This role is also eligible for an annual bonus. We encourage you to apply and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.

Primary Job Functions

Ongoing support

• Manage Department Email inbox and Task Queue

• Ensure Operational tasks are handled in a timely manner

• Research and Resolve Client Operational issues (ex: Account Linking issues)

• Build & maintain regional relationships and be an ongoing process knowledge resource

Sales team support

• Maintain team’s operating policies & processes

• Document current internal program rules of engagement

• Partner with regional sales teams to oversee new business pipeline

• Coordination with central support teams on sales related activity

• Learn & stay up to date on company’s client services processes, best practices

• Miscellaneous administrative functions, such as travel arrangements, etc.

Data Analysis and reporting

• Update compliance & administrative requirements on deadline

• Assist with reporting

• Gather and organize data to support projects

• Update firm level profiles by program when necessary

Systems management, program metrics & reporting

• Identify system & data enhancements to improve pipeline & client tracking

• Conceptualize & provide direction on metrics reporting of program results

• Monitor & provide feedback on sales results to leadership

Education/Qualifications

• Bachelor's Degree (or equivalent experience) in business; marketing, economics or related

• 4 years operations experience, preferably in financial services

• Knowledge of broker-dealer and custodial platforms and investment products

• Strong oral, written and presentation skills

• Ability to train and coach others

• Superior verbal and written communication skills.

• Proficient with Microsoft Office Suite or related software.

• Proficient with Salesforce and Support Org functionality

• Experience with Workday preferred

IND123

#LI – Remote

#LI – MR1

WEG hires employees and makes decisions about their salary qualifications based on factors such as the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. To comply with state pay transparency laws, we must disclose the entire salary grade. The entire salary grade for those who are cl