Senior Account Manager - USA

As a Senior Account Manager – USA, you will be responsible for managing and growing a portfolio of strategic multinational clients across both Business Corporate Services (BCS) and Employer of Record (EOR) solutions. You will serve as a trusted advisor to senior client stakeholders, ensuring exceptional client experience while driving retention, renewals, commercial growth, and long-term partnerships.

In addition to managing complex global accounts, you will proactively identify opportunities to expand GoGlobal's service offerings, collaborate with cross-functional teams, and support business development initiatives. This is a highly client-facing role requiring strong commercial acumen, consultative relationship management, and expertise in global workforce and corporate services.

Key Responsibilities

Client Relationship & Account Growth

• Serve as the primary account owner for a portfolio of strategic US-based multinational clients across both BCS and EOR services.
• Develop trusted relationships with executive and senior client stakeholders by providing consultative guidance on global expansion, entity management, employment solutions, and compliance.
• Drive client retention, contract renewals, upselling, cross-selling, and gross margin optimization.
• Lead Quarterly Business Reviews (QBRs) to identify business needs, growth opportunities, and strategic initiatives.
• Maintain a deep understanding of each client's business model, operating structure, countries in scope, future expansion plans, and organizational priorities.

Commercial Ownership

• Own commercial performance across assigned accounts, including revenue growth, pricing discussions, contract amendments, and scope expansion.
• Identify opportunities to introduce additional GoGlobal solutions across existing client portfolios.
• Support business development initiatives by participating in client meetings, networking events, and go-to-market activities alongside Sales teams.
• Work collaboratively with Sales to ensure smooth client handovers and continued account growth after implementation.

Operational Excellence & Governance

• Maintain accurate account information within CRM systems, including services in scope, renewals, onboarding status, commercial opportunities, and account plans.
• Act as the senior escalation point for complex operational or commercial issues involving multinational clients.
• Balance client advocacy with GoGlobal's commercial objectives, operational capabilities, and compliance requirements.
• Ensure proactive risk identification and timely resolution of client issues.

Cross-Functional & Global Collaboration

• Partner closely with Operations, Payroll, Accounting, Tax, Legal, Compliance, Finance, and Customer Success teams to deliver seamless client experiences.
• Provide strategic guidance to internal teams regarding client priorities and business objectives.
• Mentor junior Account Managers and contribute to knowledge sharing and continuous improvement initiatives.
• Support process improvements that strengthen GoGlobal's client service delivery and commercial success.

Requirements

• Experience in Account Management, Customer Success, Client Services, or Business Development within a B2B environment.
• Hands-on experience managing both Business Corporate Services (BCS) and Employer of Record (EOR) client portfolios preffered.
• Strong understanding of global employment solutions, including EOR, global payroll, accounting, tax, entity management, and corporate compliance services.
• Proven experience managing enterprise or multinational client accounts across multiple countries.
• Demonstrated success in client retention, renewals, upselling, cross-selling, and commercial account growth.
• Strong commercial mindset with experience managing pricing discussions, scope changes, and revenue expansion.
• Excellent client-facing, presentation, negotiation, and stakeholder management skills, with experience engaging senior executives.
• Ability to manage multiple complex accounts while working collaboratively across global teams.
• Excellent verbal and written English communication skills.
• Experience within a global Business Process Outsourcing (BPO), Employer of Record (EOR), Professional Employer Organization (PEO), Global Payroll, HR Services, or Business Corporate Services organization.
• Experience supporting multinational organizations with international expansion.
• Knowledge of US employment practices and international workforce solutions.
• Experience participating in