Product Operations Manager

About Invisible

Invisible is the operations innovation company transforming how companies are built and run.

We are a tech-enabled service providing solutions to the world’s most complex business problems. Driven by our proprietary process orchestration platform, we seamlessly integrate advanced AI and automation with a global network of over 3,500 experts. This powerful combination delivers new capabilities and eliminates barriers to execution for our clients, unlocking unprecedented efficiency, scale, and growth opportunities.

Invisible has experienced exponential growth, quadrupling in size year over year for the past three years. At the beginning of 2024, we surpassed an Annual Recurring Revenue (ARR) of $100 million and continue to grow at speed. Operating as a profitable business, we maintain near complete ownership, with a firm foundation built on creating long-term shareholder value. We are excited to offer substantial equity compensation as part of our commitment to our team, presenting life-changing opportunities for our partners.

About The Role

Invisible is scaling quickly and we need your help. Product Operations Managers sit on our Professional Services team and live at the intersection of Engineering, Product and Operations. In this role you’ll be responsible for understanding clients needs to configure and build processes on Workplace, our business process management platform. Our clients are household names and the processes we run for them allow them to build the next generation of applications, services and AI models.

What You’ll Do

• Interact directly with Clients as well as internal teams to ensure that Processes are designed efficiently and effectively. This will require you to develop a deep understanding of our platform and our client’s needs to ensure that processes make use of our platform’s capabilities and fully solve our client’s needs.
• Project Management - Develop and manage detailed project schedules to deliver technical and consulting services, ensuring projects are completed on time and within budget
• Team Leadership - Lead a team of analysts to carry out implementations that meet project deadlines and minimize risks.
• Technical Liaison - Act as a bridge between clients and the technical team, translating business requirements into technical solutions and vice versa.
• Continuous Improvement - Identify and implement process improvements and best practices to enhance productivity and client satisfaction.
• Documentation and Reporting Maintain comprehensive project documentation and provide regular status reports to stakeholders.

What We Need

• Proven experience as a Project Manager or similar role in a technical or software development environment.
• Excellent problem-solving skills and the ability to manage complex projects with external customers or clients, preferably enterprise customers.
• Exceptional communication and organizational skills, with the ability to manage multiple priorities simultaneously.
• Proficiency in project management and/or agile tools.
• Ability to work effectively in a remote team environment.
• Exceptional candidates will have technical experience working as a Software Engineer or Product Manager

What’s In It For You

We believe in recognizing exceptional work with exceptional benefits. That’s why we empower our Partners to work remotely around the world on a schedule that suits their lifestyle. Our Partner Pay Model is fully transparent and designed for co-ownership, recognizing that professionals have unique needs. We balance profitability and growth by reinvesting annual profits to fuel expansion and fairly compensate our partners. With over 65% ownership already in the hands of our partners, we are committed to achieving 100% partner ownership. Moreover, our leadership team is legally obligated to buy back partner shares according to a formal liquidity plan. This ensures a clear path for those who choose to sell their stake in the company.

Compensation: 

• Base: $110,000
• Base + Bonus Target: $145,000
• This role is eligible to participate in Invisible’s equity plan.

The amount listed above is the expected annual base salary for this role, subject to change.

 

Country Hiring Guidelines:
Invisible hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.