NETWORK PC SUPPORT TECHNICIAN-IT -CRDE (FULL-TIME/VARIES)

Directly charged to install, modify and make minor repairs to personal computer hardware and software systems on computer equipment located at Pearl River Resort.

Pearl River Resort Associates are required, on a continual basis to… 

Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.        

Maintain a professional departmental, company and community reputation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Adhere to, standard operating procedures (SOP’s) and policies and procedures.
• Inspect, inventory and mark for identification all new personal computer equipment upon receipt.
• Install or provide personal assistance to other service personnel in the standard installation and configuration of all computer systems, including hardware and peripheral components such as monitors, keyboards, printers and disk drives.
• Install standard software packages associated with such systems as operating systems, word processing systems or spreadsheet programs onto the computer hard drives.  Ensure legal licensing status for all computer systems.
• Provide assistance and respond to client inquiries concerning systems operations, diagnoses of system hardware or software issues and other operator problems.
• Provide basic instructions in the operations and use of standard configured equipment, software, and manuals to the end users, as needed.
• Coordinate troubleshooting activities with the help desk, network services, or other information systems groups.  Recommend or perform minor remedial actions to correct problems.
• Refer major hardware problems to the appropriate service personnel for correction.
• Provide technical and service problem tracking detail to Senior Network Engineer.  Complete a variety of accurate and timely reports, logs and forms, as required by the Senior Network Engineer.
• Assist the Senior Network Engineer in ensuring that the Information technology (IT) department maintains established cost controls established for the repair and maintenance of the computers and other installation projects and operation changes.
• Ensure that the workplace remains safe through the training, enforcement and use of the established IT policies, procedures and guidelines.
• Assist in protecting and safeguarding all property assets.
• Operate basic office equipment in order to complete assigned tasks.
• Assist in maintaining office supplies, forms and required equipment and assist in arranging for equipment maintenance.
• Ensure the workplace remains safe through the training, enforcement and use of the established IT policies, procedures and guidelines.
• Maintains the highest degree of confidentiality.
• Leads by setting a positive example to all associates.
• Responsible for maintaining a consistent, regular attendance record.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

QUALIFICATION REQUIREMENTS:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.               

AGE and GAMING:

21 years of age or above

Gaming property – Must be able to obtain and maintain a gaming license issued by the Choctaw Gaming Commission.

EDUCATION and/or EXPERIENCE:

High School diploma or GED is required.  Bachelor’s degree in Computer Science, Information Technology (IT) or a directly related field is preferred.

SPECIAL QUALIFICATIONS:

Must have an advanced knowledge of personal computers (PCs), hardware, software systems, Microsoft Windows operating systems, peripheral equipment (printers, monitors and keyboards), MS Office Suite software and other associated wiring concepts and methods.  Experience in the use and configuration of networking technologies (LAN, WAN) is preferred.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret documents, such as technical journals, financial reports and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies,