Project Manager

Company Description

Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains. Founded in 1989, Miratech has its headquarters in New York, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, India, and Ukraine. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, and to be a part of the international relentless team which helps the visionaries to change the world.

Job Description

We are seeking a highly skilled Project Manager to join our team, responsible for overseeing projects in the CX domain, with a focus on supporting both scope-based and time-and-material (T&M) engagements.

Responsibilities: 

• Coordination of project management activities, resources, budget control, equipment, and information 
• Develop and maintain project documentation, invoices, plans, and reports 
• Maintain project plans, including schedule and project timeline, teams plans, etc.
• Meet targets criteria within the project
• Identify and manage risks to ensure delivery is on time
• Lead and motivate project team, coordinating the project team to keep them on track and keeping the project on budget
• Project cost management
• Develop and maintain strong business relationships
• Act as the point of contact and communicate project status to all participants, plan meetings, minutes keeping 
• Cooperate and coordinate with other departments, and third-party subcontractors, satisfy the needs of different stakeholders over the project lifecycle

Qualifications

• 2+ years of experience in project management.
• Experience with Customer Experience software (experience with any CX Platforms such as Contact Center solutions, for example — Genesys Cloud, TalkDesk, Five9, Nice, Avaya, etc.).
• Experience in managing projects with vendors.
• Business analytics skills.
• Technical Background.
• Experience with Genesys CX will be a big plus.
• In-depth experience with identifying and understanding the user and business needs.
• Master's or bachelor's degree, preferably in Technical and/or Economics Science.
• Strong knowledge of Microsoft Office, Excel (pivots tables, data analysis, etc.), PowerPoint, and Visio.
• Excellent self-management, planning, organizational, presentation, and analytical skills.
• Attention to details.
• Perfect communication and interpersonal skills.
• Upper-Intermediate or higher English.
• Ability to work in a multicultural team.
• Have to overlap with ET timing at least 75-80%.

We offer

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• ForeverRemote work culture: make the most of the flexibility that comes with remote work. 
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities. 
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.