Customer Service Representative with Slovak or Czech language

This is a 12-month fixed-term position, with the possibility of being extended.

 

This role is offered on a hybrid basis, which involves a combination of working from our office in Warsaw and also remotely.

 

In this dynamic role, you will be the cornerstone of our customer experience, providing seamless multi-channel support through phone, email, and live chat. As a vital member of our team, you'll not only process orders and maintain customer data but also expertly handle inquiries and complaints with efficiency and finesse. Working in a vibrant multinational environment, you will collaborate across departments, forging strong connections with Sales, Operations, and Finance. As a Customer Service Representative, you play a pivotal role in influencing customer satisfaction and building lasting relationships, contributing significantly to the renowned high-level service that defines RS.
 

What you will enjoy doing to be successful in this role:

Step into a dynamic position where you become the frontline hero, swiftly resolving customer issues with speed and effectiveness.

Answer inbound calls and provide real-time support on Live Chat and via e-mail.

Beyond transactions, your interactions contribute to an outstanding customer service experience, reinforcing our commitment to excellence.

Be dedicated to exceeding expectations and pushing the boundaries of service standards – your role goes beyond tasks; it's about creating lasting positive impressions with every customer interaction.

 

If you have the following skills and experience, we want to hear from you:

• Fluent level of Slovak or Czech language and good command of written and spoken English
• Experience in dealing with customers either face-to-face or via phone
• Excellent communication and interpersonal skills
• Ability to adapt to the changing environment
• Ability to work under time pressure
• Computer skills (Microsoft applications, SAP knowledge is an advantage)

 

The Extras You’ll Get

At our company, we believe in not only providing a fulfilling career but also ensuring your well-being and personal growth. When you join our team, you'll enjoy a range of benefits designed to enhance your work-life balance and nurture your development. Here are some of the enticing extras you can expect:

• Private Medical Care: Your health is important to us. Access comprehensive private medical care to keep you in the best shape.
• Subsidy for Multisport Card: Embrace an active and healthy lifestyle with our subsidy for a Multisport card, supporting your holistic well-being.
• Lunch Card: Savour the convenience of a lunch card, making your workdays more enjoyable.
• Holiday Allowance: Take advantage of a holiday allowance when you decide to recharge and rejuvenat