Postmarket Surveillance Data Manager

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Postmarket Surveillance Data Manager

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Works as an integral part of the postmarket surveillance (PMS) complaints team and is responsible for analyzing data, drawing insights, and presenting results in a cohesive, intuitive, and simple manner to the functional stakeholders utilizing technologies to collect, clean, analyze, predict, and effectively communicate insights. Key functional stakeholders include but are not limited to: the ADC Commercial organization, Customer Service, and national Competent Authorities.

Within the Complaints QA team, the Staff Data Scientist acts as a strategic advisor for complex complaint inquiries and advises on divisional process improvements based on incoming complaints.

What You’ll Work On

• Operational Complaints QA
• Review complex Complaints QA requests and assess internal strategy, with little management oversight.
• Provides solutions to a wide range of difficult problems. Ensures that solutions are compliant, innovative, thorough, practical and consistent with organizational objectives.
• Serves as internal consultant on Complaints QA issues, field actions, and report decision-making.
• Communicates confidently and effectively with management, peers, and key stakeholders.
• Manages relationship with internal SMEs.
• Interacts effectively with team members, manager, and cross-functional peers. May represent own team while on cross-functional project teams with other functional leaders.
• Represent the complaints data team on site.
• Makes independent decisions within defined parameters while assuring that these decisions are compliant with applicable policies and procedures and are aligned with the appropriate quality system.
• Investigates complaints by gathering sufficient data from cross functional subject matter experts.
• Compose written communications detailing the complaint investigation to internal and external stakeholders like HCPs, customer service organization, national competent authorities.
• Data analysis
• Coordinate team dashboard.
• Support PMS  team by analyzing data from the complaints database and interpreting it using intelligence from the division.
• Analyze data, draw insights, and present results in a cohesive, intuitive, and simple manner to functional stakeholder.
• Utilize technologies to collect, clean, analyze, predict, and effectively communicate insights such as model logic and restrictions.
• Able to examine data sets and determine the best analysis plan to address key business questions and proactively identifies opportunities for significant operational, process or system level product improvements.
• Works with stakeholders to define business questions, requirements, timelines, objectives, and success criteria to address need.
• Work closely with the functional stakeholders to understand the domain and iteratively refine analyses.
• Manage team of postmarket surveillance data analysts

Required Qualifications

• Bachelors Degree with minimum 9 yrs of experience or