Supply Chain Technical Service Manager Job

Situation in organization

The Supply Chain Technical Service Manager reports directly to the Supply Chain Director.

 

Job dimensions

The overall focus of this position is to provide technical service support to ensure safe handling of products within the Acrylic Monomer division of Arkema.  This position is the #1 contact in the North American region (i.e. United States, Canada, and Mexico) for technical equipment support to customers and management of transportation safety issues. Working closely with the Sales team and Supply Chain, the Supply Chain Technical Service Manager provides support and product stewardship to customers through site audits along with safety and product handling presentations and training at all customers as required. This position also supports training and equipment needs at 3rd party terminals and customer sites across the North American region.

 

Key Activities and responsibilities 

Auditing/product stewardship (40%)

• Work with the Sales and Supply Chain/Customer Service teams to provide audits and qualifications of acrylic monomer handling process and related equipment, storage tanks at customer sites or terminals, and to provide assistance within the EHS laws and regulations.
  • Requires familiarization and compliance with laws and regulations covering N. American Region (i.e. US/Canada/Mexico)
  • BAMM representative for the NA Acrylic Monomers BU
  • Provides safety inspections and training where required to customers
    • May require weekend work depending on carrier/terminal team availability
  • Maintain Product Stewardship manual for safe handling of acrylic monomers
  • Acts at the Business Incident Investigator (B.I.I.)  for the division – coordinates, validates, and finalizes investigations on Transportation Safety Incidents, responsible for entry and closure of all transportation safety events in ATLAS
  • Lead evaluation and implementation of new terminals for monomer storage/transloading
  • Responsible for approving and documenting processes L3C for vessel/barge shipments
  • Manage Arkema’s shortstop at terminals
  • Documents work and recommendations

 Equipment (40%)

• Support management of the railcar fleet for Acrylic Monomers
  • Specifications on new railcar builds
  • Routine maintenance of railcar fleet and HM201 planning and execution
• Provide hands-on support to customers in the Acrylic Monomers BU including but not limited to: