Principal Product Manager - Trust & Connectivity

See yourself at Twilio

Join the team as Twilio’s next  Global Voice Routing Principal Product Manager.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to be responsible for providing a best-in-class, industry pacesetting SIP Trunking service, augmented with SHAKEN/STIR call authentication frameworks, that powers the highest scale contact centers on the planet.  

Responsibilities

In this role, you’ll:

• Lead Product for the Elastic SIP Trunking team based in United States
• Responsible for the roadmap, requirements and prioritize releases for your engineering team
• Write detailed and technical product requirements for your engineering team
• Interface with 3rd party vendors
• Run Looker (SQL queries) to track adoption, and success metrics, and KPIs. Create hypothesis and validate with data and customer testimonials

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Bachelor’s degree or higher in a technical field such as Software Engineering, Computer Science, Data Science, AI/ML, or related work experience.
• Demonstrable experience writing comprehensive and detailed requirements for software features or solutions which address both internal and external stakeholders
• Hands-on experience with large-scale data processing, utilizing tools such as SQL and Python for data analysis and workflow optimization using cloud-based platforms such as Presto, Databricks, or Snowflake.
• Working knowledge of modern data visualization and business intelligence tools such as Looker, Tableau, Power BI to drive insightful decision making.
• Strong understanding of UI/UX design principles and ability to build intuitive, data-driven user journeys.
• Familiarity with telecommunications networks, infrastructure and protocols
• Excellent verbal and written communication skills in English, with demonstrated ability to convey complex technical concepts clearly and concisely.
• Working knowledge of networking protocols

Desired:

• Experience independently testing hypotheses and quantifying expected impact by querying internal data sets.
• Experience implementing or troubleshooting SIP-based solutions.
• Experience or Interest in understanding distributed systems (cloud-scale) architectures.
• Experience working in an Agile/SCRUM development process with globally-distributed teams and customers.
• Experience working with direct sales, marketing, and defining pricing/packaging.

Location

This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build