Divisional Head of Operations Northeast

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We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive.

Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B, B2C, B2B2C, e-commerce, direct to store, dropship, returns, and more, leveraging asset-based, asset-light, and non-asset models.

Location- This is a hybrid role that would be required to sit in the North/East region of the U.S. We are opened to the following locations Ohio, Virginia, Pennsylvania, New Jersey, New York, Massachusetts, or Connecticut. Travel as needed.

Summary: 

The Division Head of LTL/FTL Operations is accountable for delivering operational excellence, financial performance, and customer satisfaction across Maersk’s Northeast Ground Freight division. This role translates regional strategy into divisional execution, ensuring reliable, safe, and cost-effective operations across multiple terminals. The incumbent will lead a large, multi-site team, embed a culture of continuous improvement, and champion digital transformation to enable Maersk’s integrated logistics vision.

Scope & Impact

• Revenue Responsibility: $110–$200M annually
• Leadership Span: 12–16 Station Managers, 300+ employees across multiple terminals
• Operational Coverage: Full Truckload (FTL) and Less-than-Truckload (LTL) services within a hub-and-spoke model
• Strategic Influence: Acts as a key enabler for regional priorities, ensuring divisional alignment with Maersk’s integrator strategy

Key Accountabilities

Operational Excellence & HSSE

• Deliver reliable, safe, and cost-effective LTL/FTL operations across assigned terminals.
• Embed a zero-compromise safety culture, ensuring HSSE compliance and proactive risk mitigation.
• Drive operational discipline through standardized processes and governance frameworks.

Financial Management

• Own divisional P&L, optimize cost structures, and deliver on budget targets.
• Monitor KPIs for productivity, cost-per-shipment, and margin improvement.
• Implement cost-control measures while maintaining service quality and customer satisfaction.

Customer-Centric Execution

• Partner with Customer Experience teams to ensure timely, high-quality service for B2B and B2C customers.
• Improve Net Promoter Score (NPS) and SLA adherence through proactive service recovery and tailored solutions.
• Act as a customer advocate, embedding customer-centricity in all operational decisions.

Continuous Improvement & Digital Enablement

• Apply The Maersk Way problem-solving approach—define issues with data, engage cross-functional teams, and implement scalable solutions—while leveraging Lean principles to drive efficiency and customer-focused outcomes.
• Champion adoption of WMS/TMS and digital tools to improve visibility, automate workflows, and enable data-driven decision-making.
• Drive divisional participation in regional Continuous Improvement Initiatives (CCI).

People Leadership & Culture

• Lead and develop a team of managers and supervisors (6 direct reports, 300+ indirect).
• Build a high-performance, engaged workforce through coaching, succession planning, and capability development.
• Foster a culture of psychological safety, inclusion, and accountability.
• Drive employee engagement and retention through recognition, feedback, and development programs.

Cross-Functional Collaboration

• Work closely with Finance, HR, IT, and Supply Chain teams to deliver integrated logistics solutions.
• Align divisional priorities with Maersk’s integrator strategy and regional objectives.
• Partner with other Maersk business units (Ocean, Air, Warehousing) to ensure seamless end-to-end service delivery.

Experience & Skills Required

• Industry Expertise: 7–12 years i