University of Colorado Anschutz Medical Campus

Department: Department of Obstetrics and Gynecology, Division of Gynecologic Oncology

Job Title: Administrative Assistant I

Working Title: New Patient Scheduler

Position #: 00841477 – Requisition #:39745

Job Summary:

In the Department of Obstetrics and Gynecology, Division of Gynecologic Oncology we are one of the largest group of physicians dedicated to women's cancer care in the Rocky Mountain region and in the United States with an unsurpassed surgical and medical expertise. Our group of 13 gynecologic oncologists, 2 physician assistants and advanced pelvic surgeons offer state of the art surgical interventions, cutting edge chemotherapy, we have done more HIPEC cases than anyone in the country, and a vast array of clinical trials to best tailor treatment to your individual needs.  We currently have an opening for a New Patient Scheduler.

The individual in this position will function as the liaison between the patient and the providers for all non-clinical issues including scheduling office visits and procedures within the clinics, communicating pre-appointment instructions and appointment confirmations, obtaining records and pathology slides, and insurance verifications as necessary. The New Patient Scheduler will NOT disseminate any clinical information such as diagnosis, test results or post care instructions.

They must be able to analyze the faculty’s availability when scheduling patients for new patient visits.  Must understand the length of time needed for a particular visit type and schedule patient appropriately.  They must be able to identify conflicts in these schedules, review them with the appropriate physician and resolve them in a timely manner. 

This position interacts with patients, faculty, scheduling staff, research staff, clinic staff, hospital and department administration, and insurance representatives daily in providing support for scheduling appointments and surgeries.  This position may also support some administrative needs of assigned providers.  This position will work under the direction of the Gynecologic Oncology Scheduling Supervisor. 

• Supervision Received: This position will report to the Scheduling Supervisor

• Supervision Exercised: This position will not have any direct reports

Duties:

95% Scheduling Support

• Assist with registering and scheduling new Gynecologic Oncology patients at our main campus and satellite locations.

• Assist with procuring new patient medical records in a timely manner.

• Collaborate with clinical care team to determine appropriate scheduling and specialty care.

• Review the Gynecologic Oncology referral workqueue each day and schedule patients from this list according to the Cancer Center protocol.

• Route correspondence to referring physicians and other appropriate care providers.

• Ensure insurance authorizations are obtained for new patient consultations prior to scheduled appointment.

• Shared maintenance of the Gynecologic Oncology clinic master schedule.

• Share in answering i