Manager: Front Office

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

 

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

 

Job Summary:

The Front Office Manager is responsible for running the day-to-day operations and leadership of the Front desk and Bell departments. This position is responsible for handling many of the administrative and operational duties of maintaining the Front Office Department. Customer service is a key responsibility, from guest arrival to departure, in accordance with Breckenridge Hospitality and Vail Resorts standards. This position is to plan, organize and monitor staff activities to ensure compliance with quality assurance standards set by the hotel.

 

Job Specifications:

• Starting Wage: $58,461.98 - $77,126.78+ Annual bonus
• Employment Type: Year Round
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

 

Job Responsibilities:

• Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor.
• Investigate complaints, evaluate corrective actions and implement plan to resolve and de-escalate conflicts.
• Communicate effectively to provide clear direction to your team and co departments.
• Manage finances of Front office operations including budget, forecasts and inventory.
• Work with Breckenridge Hospitality /VR Leadership to maximize revenue & minimize expenses while providing the highest level of guest service.
• Provide staffing, training, counseling and performance review for the Front Office department.
• Ensure employees understand expectations and parameters. Celebrate exceptional service and encourage when improvement is needed.
• Comply with all Resort policies, procedures and standards of operation.
• Solicit employee feedback and review employee satisfaction results to identify and address employee problems or concerns. Help drive a positive work environment and culture.
• As part of the Breckenridge Hospitality Leadership team you will work closely with your fellow department leaders with the goal of financial responsibility while creating the highest of customer satisfaction, and a safe inclusive work place for all employees.
• Emphasize guest satisfaction- during all departmental meetings and focus on continuous improvement.
• Capital budget, perform any additional tasks or projects as required.
• Ability to drive and execute new programs while being thorough and efficient.
• Able to schedule staff effectively and efficiently with CPOR
• Other duties as assigned

 

Job Requirements: