EverConnect - Product Manager (Remote, US)

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at https://careers.evercommerce.com/us/en

You:  

Nothing makes you feel better than owning the business management of a product and its commercial success. A fast-paced day makes you feel energized rather than drained, and you are at your best when you are translating business strategy into product strategy. You love to dig into market segmentation and identify customer pain points and/or problems and come up with solutions.  

 
This role reports directly to the Senior Director of Product Management for the EverConnect brand, and will drive product profitability and commercial success. You will guide product(s) through product life cycle (ideation, development, production, maintenance, and end of life). You will have successfully led a SaaS or software product line and are an innovative thinker who is dependable, committed, and passionate about delighting the customer. The ideal candidate for this position would be located in the Eastern Standard time zone.
 

Responsibilities: 

• Understand the aspects of our customer’s business which applies to our company’s products and services. 

• Be able to segment market and identify associated features/functions/solution to address market needs. 

• Generate business cases for development and enhancements of product(s) and/or services. 

• Work with development, marketing, sales, and customers to oversee the design, development, integration, and test of product(s) as an integrated part of a complete system. 

• Must have experience in managing product, services and/or software team in a matrix type organization. 

• Lead departmental or cross-functional integrated product teams focusing on delivering new or upgrading existing products. 

• Continually monitor and negotiate commitments to ensure smooth rollout (development milestones, introduction rates, offer ability, etc.). 

• Maintain status of customer requirements for existing and future products. 

Communication 

• Assure product plan is communicated, understood, and implemented internally throughout the organization.  

• Participate in system/product discussions by either capturing product directives or presenting product requirements. 

Issue Identification/Resolution 

• Identify and resolve any issues which may inhibit implementation of the plan and on-time delivery. 

• Identify and resolve any obsolescence, End of Life (EOL) and phase out plans. 

• Key focus on mitigation of customer service issues and communication to ensure resolution is timely and prevents issues form reoccurrence. 

Skills and Experience we are seeking: 

• 4-year technical degree, preferably in EE or CS or 7 years Product Management Experience in lieu of degree 

• Relevant experience on performance marketing platforms or tangential AdTech / MarTech products 

• Ability to collaborate with the engineering teams to develop and communicate next-generation innovations and product strategies along with maintain fielded products 

• Demonstrated ability to communicate effectively with suppliers, customers, and a diverse range of internal organizations via all methods of communication 

• Ability to negotiate and drive customer and stakeholder priorities 

• Demonstrated experience in successfully managing a product line from initial research through execution 

• Demonstrated ability to lead cross-functional (integrated product) teams supporting a product or product line lifecycle  

• Ability to articulate product marketing requirements for their implementation 

• Ability to effectively influence multiple constituencies internally and externally without direct organizational management responsibility   

• Works on issues of diverse scope where analysis of s