Travel Services Manager

We are seeking a Travel Services Manager that is responsible for managing the day-to-day activities of the Johns Hopkins managed travel program and the expense reimbursement processes enterprise wide. The Travel Services Manager will work closely with various departments to support their travel and expense reimbursement needs and ensure the department provides exceptional customer service.

Specific Duties & Responsibilities

• Manage the online booking tool configuration.
• Support the day-to-day relationship management of all travel suppliers including contracted travel management companies and other contracted travel suppliers. Monitor key performance indices and address any service or compliance issues.
• Manage the travel and expense processing team.
• Administer expense processing system ensuring systems supports all enterprise-wide policies.
• Conduct regular audits to identify and address non-compliance issues.
• Support the communication of travel policies as needed.
• Provide excellent customer service to faculty, staff and students regarding travel inquiries and issues.
• Offer guidance and support for travel and/or expense-related questions and concerns.
• Develop and distribute travel resources, guides and newsletters.
• Maintain the travel portal website content.
• Analyze travel data to identify trends and opportunities for improvement.
• Make recommendations for enhancing travel services and reducing costs.
• Conduct training sessions for faculty, staff and students on travel policies and procedures.
• Work collaboratively with the learning management group to develop and update educational materials and resources to support travelers.
• Support the socialization of the managed travel program.
• Support annual hotel RFP and meeting event contracting processes.
• Other duties as assigned.

Technical Qualifications and Specialized Certifications

• Proficiency in travel management and expense processing software.

• High School Diploma or graduation equivalent.
• Seven years related experience required.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula

• Bachelor’s Degree

Technical qualifications and specialized certifications

• Proficiency in travel management and expense processing software.

Classified Title: Travel Services Manager 
Role/Level/Range: ATP/03/PB  
Starting Salary Range: $46,200 - $80,800 Annually (Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Monday - Friday 8:30am - 5:00pm 
FLSA Status: Exempt 
Location: Hybrid/JH at Keswick 
Department name: ​​​​​​​Buying  
Personnel area: University Administration