Jobs and Careers
WO
Customer Success Specialist
WorkWaveWalled Lake, United StatesRemotefull_timeVerifiedPosted 22 Nov 2023
About the role
Us: Looking for a strong Customer Success Specialist. You: Great at what you do, creative in your approach, passionate about technology, ready to join an amazing team in a fun, open environment. Real Green by WorkWave is looking for a great candidate for our Customer Success Specialist role. In this role, you will assist our customers with support across all of our software platforms. You will need to be a team player and have strong communication skills. If you are passionate about helping customers and working with awesome teams in a fun environment, we want to meet you!
WHAT YOU SHOULD KNOW ABOUT US: • We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses• We openly accept others as they are and build strong partnerships based on trust• Teamwork and collaboration is key to help our colleagues and customers solve their challenges• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!
A GLOBAL COMPANY WITH A LOCAL PRESENCE: • We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. • We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community. • Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other. LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT: • Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey• With everything you could find in a great downtown -- from restaurants and retail to art and culture the Bell Works “Metroburb” is a microcosm of innovation, possibility, and inspiration and WorkWave is proud to be a part of it• Pharmacy, urgent care, bank, restaurants, florist, gym, dentist, outdoor patio bar and weekly farmers market all conveniently located on the first floor - making running errands on a break a breeze.• We work hard but play hard too...need a break? When in the office kick back in our common area, play a game of arcade basketball, video games in our game rooms or face off in a ping pong matchWORKING REMOTE? Great! Our teams are well versed at working collaboratively in a fully virtual environment. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming. RELAX, WE'VE GOT YOU COVERED: • Employees can expect a robust benefits package, including health and dental and 401k with company matchAND BEYOND...• Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays• Up to 4 weeks paid bonding leave• Free subscription to the Calm App for you and up to 4 dependents!• Tuition reimbursement• Robust Employee Assistance Program through TotalCar
WHAT YOU'LL DO:
- Handle incoming issues and requests via ACD phone system
- Troubleshoot customer technical support cases through phone and email submission
- Create a positive, professional customer service-oriented work environment for staff and customers by support the Real Green Core Values.
- Evaluating system potential through assessing compatibility of new programs with existing programs
- Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
- Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action
- Maintain client confidence by continually furthering education on the Green Industry and software best practices
- Contribute to building reference material for customers and internal staff by drafting knowledgebase material.
- Successfully complete Product Training and associated competency reviews.
- Provide customers with an excellent customer service experience each and every time!
WHAT YOU’LL BRING:
- At least three years of experience in software technical support
- Experience with SQL preferred
- High school diploma required; technical certifications are a plus
- A degree in computer science or a related field is preferred
- Variable hours may be required based on time zone
WHAT YOU SHOULD KNOW ABOUT US: • We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses• We openly accept others as they are and build strong partnerships based on trust• Teamwork and collaboration is key to help our colleagues and customers solve their challenges• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!
A GLOBAL COMPANY WITH A LOCAL PRESENCE: • We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. • We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community. • Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other. LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT: • Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey• With everything you could find in a great downtown -- from restaurants and retail to art and culture the Bell Works “Metroburb” is a microcosm of innovation, possibility, and inspiration and WorkWave is proud to be a part of it• Pharmacy, urgent care, bank, restaurants, florist, gym, dentist, outdoor patio bar and weekly farmers market all conveniently located on the first floor - making running errands on a break a breeze.• We work hard but play hard too...need a break? When in the office kick back in our common area, play a game of arcade basketball, video games in our game rooms or face off in a ping pong matchWORKING REMOTE? Great! Our teams are well versed at working collaboratively in a fully virtual environment. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming. RELAX, WE'VE GOT YOU COVERED: • Employees can expect a robust benefits package, including health and dental and 401k with company matchAND BEYOND...• Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays• Up to 4 weeks paid bonding leave• Free subscription to the Calm App for you and up to 4 dependents!• Tuition reimbursement• Robust Employee Assistance Program through TotalCar
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s