Senior Technical Evangelist - AI

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us?  Check out:  www.cyara.com
Cyara’s Diversity, Equity, Inclusive and Belonging Statement: At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. 
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. 

Cyara is building the next generation AI-native CX assurance platform, helping enterprises test, monitor, and trust AI-powered customer experiences across voice, chat, and digital channels.

We are looking for a Senior Technical Evangelist who can serve as both a deep technical expert and an industry thought leader. This role will shape how the market understands AI Trust, agentic AI testing, and CX observability.

You will work across product, engineering, customers, partners, and the broader AI ecosystem to translate complex technology into practical frameworks that help enterprises deploy AI safely and at scale.

This is a high impact technical role.

Key Responsibilities

Industry Thought Leadership
• Establish Cyara as a category leader in AI Trust and AI assurance through original technical insights and frameworks.
• Publish technical papers, blogs, and industry viewpoints on topics such as:
  • AI testing frameworks
  • LLM and agentic AI evaluation
  • AI reliability and governance
  • CX observability for AI systems
  • Represent Cyara as a technical thought leader at technical conferences and panels.
  • Contribute to shaping industry conversations partners, and customers.

  Technical Evangelism

  • Translate complex platform capabilities into clear technical narratives for developers, architects, and technical decision-makers.
  • Deliver deep technical demos, workshops, and architecture sessions with enterprise customers and partners.
  • Present Cyara’s vision and technical approach at industry events, webinars, and developer conferences.

  Developer & Technical Community Engagement

  • Engage with developers, AI engineers, and platform architects building conversational AI and CX platforms.
  • Produce technical content including:
    • blogs
    • technical deep dives
    • architecture guides
    • demo applications
    • Create reference architectures and example implementations demonstrating Cyara platform capabilities.

    Product Insight & Strategi