Manager, Central Sales (Remote)

Address: 322 Rhett Street, Greenville, South Carolina, United States - 29601   

 

Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future.  Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending.  Providing services in over 23 states, Purpose Financial employs over 2,500 team members.

At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals.

We offer:

• Competitive Wages
• Health/Life Benefits
• Health Savings Account plus Employer Seed
• 401(k) Savings Plan with Company Match
• 3 Weeks of Paid Parental Leave
• 11 Company Paid Holiday's
• Paid Time Off including Volunteer Time
• Vacation Carryover
• Tuition Reimbursement
• Work-Life Balance
• Business Casual Environment
• Rewards & Recognition Program
• Employee Assistance Program
• Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks (for those working onsite or hybrid)

To learn more about Purpose Financial visit Purpose Financial Website.

 

Position Summary

This position reports to the Director, Central Sales and is responsible for the daily operation of the Customer Application Support Team, including the development of customer facing employees as well as leadership within the department.  The team handles outbound customer transactions related to the Purpose Financial business mainly comprised of loan application assistance.   Responsibilities include but are not limited to:

• Driving and motivating leadership through coaching, observing trends, utilization of reporting tools and analysis to meet/exceed departmental KPI goals.
• Monitor data and call handling trends to improve efficiencies in both staff and systems.
• Problem resolution through all channels.
• HR Related competencies including disciplinary actions and performance reviews.

Job Responsibility

Support:

The Manager, Central Sales supports the entire portfolio of the Purpose Financial Businesses. As such, the Manager, Central Sales will follow process and procedures to remain compliant while supporting other entities of the company. This encompasses offering ongoing coaching and development to direct staff, fostering cross-functional partnerships with Branch leadership, and regularly collaborating with the Customer Experience team. Areas of focus include but are not limited to:

• Hiring and maintaining proper daily, weekly, and monthly staffing and production levels, in partnership with Branch leadership, Workforce Management (WFM), Finance, Recruiting and Training.
• Utilizes reporting and other resources to proactively monitor the business and identify obstacles and trends.  In partnership with the Customer Experience team, presents and recommends solutions, including dialer strategy to support the team.  Implements solutions to support business initiatives.
• Works in partnership with the Quality Assurance and Compliance departments to oversee and reduce risks. Acts as 3rd level of escalation to provide direction, and closure of escalated customer and/or personnel issues.

 

Influence and Manage Verbal Communication: 

• Drive and strategize daily to meet and department targets.
• Mentor and develop the Supervisors and Team Leaders.
• Assist Upper Management

Job Responsibilities Cont.

Drive Initiatives: 

• Motivate and drive staff to meet and exceed Customer Application Support goals and initiatives.
• Drive consistencies amongst all teams and employees. 
• Assist in driving new concepts and change to improve efficiencies and overall production levels.
• Meets deadlines to ensure that monthly, quarterly, and annual objectives and expectations are met/exceeded.

 

Maintain Positive Interactions:

• Capability to continuously acclimate and work with a diversity of personalities, individuals, and change.
• Strong verbal/written communication, problem solving, time management and organizational skills.
• Characteristics of being dependable and trustworthy.
• Dynamic attitude to handle tasks as assigned.
   

Accountability

Understand, adhere to, and enforce all corpora