Make a Difference in Someone’s Life!

At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You Belong at Monarch

You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Job Highlights:

A Qualified Professional (10A NCAC 27G .0104) must have one of the following:

• Bachelor degree (non Human Services) with 4 years Full time OR 8 years Part time applicable experience required

• Bachelor degree (Human Services) with 2 years Full time OR 4 years Part time applicable experience required

• Master degree (Human Services) with 1 year Full time OR 2 years Part time applicable experience required

This Opportunity:

The primary responsibilities of the Community Support Team Professional III are to provide clinically-based supports to individuals with a mental health or substance abuse issue to achieve their personal dreams and goals of restoring what they define as their natural function within their community.

What You'll Do:

•    Provides psychoeducation as indicated in the PCP.
•    Assists the Team Leader with behavioral and substance use disorder treatment interventions.
•    Assists with the development of relapse prevention and disease management strategies.
•    Coordinates the initial and ongoing assessment activities.
•    Develops and/ or participates in the initial development, implementation, and ongoing revision of the PCP, and ensures its implementation.
•    Consults with identified medical (i.e., primary care and psychiatric) and non-medical providers, engages community and natural supports, and includes their input in the person-centered planning process.
•    Ensures linkage to the most clinically appropriate and effective services including arranging for psychological and psychiatric evaluations.
•    Monitors and documents the status of the beneficiary’s progress and the effectiveness of the strategies and interventions outlined in the PCP.
•    Completes functional needs assessment(s) to determine the scope and anticipated outcomes to the services.
•    Communicates the beneficiary’s progress and the effectiveness of the strategies and interventions to the team leader as outlined in the PCP.  
•    Provides intensive case management.
•    Identify and provide emergency crisis services as necessary and respond accordingly; coordinate other services as appropriate.
•    Participate in agency on-call structure as First Responder.
•    Facilitate a debriefing session following each crisis event for the purpose of making necessary changes to the PCP or crisis plan in an effort to prevent future occurrences of similar crises.
•    Linkage and referral to formal and informal supports.
•    Assist with beneficiary housing search including engaging landlords to rent to beneficiaries and writing reasonable accommodation letters.
•    Assist with connecting beneficiaries to financial and in-kind resources to set up and maintain their household.
•    Prevent and mitigate housing crises including being a point of contact for landlord concerns.
•    Assist with rehousing beneficiaries if they are no longer able to stay in their unit due to eviction or risk of eviction.
•    Assist in developing daily living skills to stabilize and maintain housing.
•    Ensure admission and discharge procedures are followed according to policy.
•    Coordinate admissions and discharges under the supervision of the team leader.
•    Monitor utilization of services and ensure agency provides services consistent with authorization for each individual supported.
•    Prepare reports for team leader in order to clearly communicate progress or lack of progress, and involvement in treatment to aid the team leader in the authorization process.
•    Maintain timely and accurate service documentation in a manner consistent with agency and state/federal law.
•    Complete and submit accurate billing in