Embedded GSOC Supervisor, Events

Company Description

About Sibylline

Sibylline is a leading intelligence and strategic risk consultancy in the security sector. Since 2010 we have supported businesses, governments and NGOs through the provision of high-quality risk analysis, due diligence and consultancy services. The firm provides an innovative, entrepreneurial and fast-growing working environment, offering employees ever greater exposure to high profile clients and challenges. Sibylline offers fantastic opportunities for career progression within a successful company, and we aim to help our employees to build their own personal profiles as well-regarded analysts within the broader industry.

Key attributes of Sibylline employees are:

• Self-motivated, and auto-improving individuals who can couple initiative and boldness with good judgement.
• Excellent written and spoken English.
• Clarity of thought and analytical flair.
• Strong, demonstrable interest in security and intelligence.
• The ability to work under pressure, demonstrate leadership when required but also be able to collaborate effectively in teams.
• Excellent attention to detail.

About the Role

Sibylline is looking for an experienced Events Supervisor to join our team embedded within our client’s rapidly evolving Global Security Operations Center (GSOC) based in Arlington, VA. This Supervisor will be required to travel both internationally and domestically to embed in an Event Operations Center to support safety and security initiatives for client sponsored events. Outside of events, this Supervisor will lead a team of Operators who are responsible for access control, alarm monitoring, customer service, incident management, and other ad hoc tasks as needed. The Supervisor ensures that all operations are conducted in line with established policies and procedures and meet the client’s standards.

Supervisors will work in a 24/7 environment monitoring various information systems, CCTV feeds, and alarm systems. The GSOC uses a variety of tools, ranging from access control and alarm monitoring systems to multiple business intelligence sources and open-source media. Supervisors will work with their Operators to respond to security incidents which may impact the client’s people, products, property, and/or brand image.

Success in this role will require flexibility, bias for action, and a wide range of technical and interpersonal skills. Time management and continuous task prioritization is crucial to delivering support services in this dynamic, fast paced environment.

Outside of events, this role is a standard Monday through Friday (1000-1845) mid-shift schedule. Otherwise, hours will be determined based on the needs of the event. You may be expected to work overnight, holidays, and weekends.

Duties and Responsibilities

Essential Functions 

• Must be able to travel approximately 60% of the time annually, both internationally and domestically.
• Manage and execute competing priorities between event tasks and operations.
• Comfortable in ambiguous situations.
• Draft, review, and distribute stakeholder and emergency notifications.
• Triage and manage incidents that cause business disruptions.
• Develop and mentor Operators through coaching, providing feedback, and managing conflict.
• Oversee quality control and oversight for all production, support, and staffing functions in conjunction with the Operations Manager.
• Work with the client and Senior Manager to identify process and quality improvements.
• Represent the GSOC in incident response meetings with stakeholders.
• Facilitate “tabletop” and drill exercises whilst on shift or surrounding an event for continuous Operator development.
• Receive pass-down information from other shifts and conduct shift briefings to provide updates, assignments, training, and contractual compliance.
• Provide back-up support and on-call functions as needed.
• Assess service statistics and prepare detailed reports on findings.
• Respond to escalated customer service issues in a timely manner.
• Collaborate with multiple departments to propose and implement solutions to customer challenges.

Skills, Experience, and Qualifications

Minimum 

• Bachelor’s Degree in Criminology, Political Science, Business Management, Criminal Justice, Communications, Sociology, or other related degree.
• Must have a United States passport and be able to maintain it.
• Must be able to obtain work permits, visas, and/or other as needed to support event travel.
• Experience managing or leading others (this can include line management, training, or general mentoring).
• Knowledge of mass communications systems.
• Excellent written and verba