Pharmacy Access Rep IV - DME

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

155 Bellwood Dr, Rochester, New York, United States of America, 14606

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

500160 Pharmacy SMH

Work Shift:

UR - Day (United States of America)

Range:

UR URCA 207 H

Compensation Range:

$23.51 - $31.74

Responsibilities:

Oversees the coordination of medication access and the elimination of barriers that may prevent patients from receiving their medications. Takes ownership of advanced tasks, including new employee onboarding, training, and competency development. Leads projects aimed at enhancing patient safety and efficiency within the department while facilitating initiatives and offering mentorship and leadership to pharmacy support staff. Maintains knowledge and skills of medication access and manages a caseload of patients in partnership with a clinical pharmacy specialist.

Essential Functions:

• Assesses and anticipates daily operations to ensure optimal support staff allocation, proactively managing cross-coverage to maintain seamless functionality while ensuring all tasks and patients are cared for appropriately daily. Acts as a pivotal resource and subject matter expert for the pharmacy team, providing advanced guidance on tasks requiring specialized expertise and training. Leads the development, implementation, and ongoing refinement of critical documentation, policies, and standard operating procedures, ensuring they remain aligned with best practices through regular reviews and updates. Partners with supervisors to spearhead high-impact initiatives, offering leadership and strategic direction on projects to enhance patient safety, improve operational efficiency, and drive cost-effective outcomes. Drives the evaluation and integration of innovative workflows and procedures within their practice area to elevate service delivery and streamline processes. Provides expert support in resolving complex patient issues, including high-level complaints and delivery challenges, ensuring swift and effective resolution.
• Leads the development and maintenance of training and competency assessments within their area of practice.  In collaboration with the PAR leadership, assists in the structured onboarding and continuous professional development of newly hired team members. Serves as a mentor and leader, offering guidance, support, and leadership to all support staff, fostering professional growth and development. Collaborates with the pharmacy team members to identify and resolve patient care challenges, ensuring a streamlined and efficient approach to patient services. Contributes to pharmacy department initiatives, leading projects by setting clear objectives, establishing deadlines, monitoring progress, and evaluating outcomes to drive continuous improvement. Ensures effective communication across the team, aligning all members with project goals and providing timely updates to pharmacy leadership. Participates in the recruitment and interviewing process for PAR positions, partnering with PAR leadership to select top talent and build a strong team.
• Achieves high patient and provider satisfaction results, remaining professional, courteous, and diligent in all interactions with staff and patients/families. Contributes to quality improvement initiatives and reports errors through the hospital reporting system. Contributes to the overall integrity and efficiency of operational processes by assisting in audits that require timely completion of required patient documentation. Supports these audit processes and provides feedback on areas of improvement for future occurrences. Reinforces monitoring and compliance required by accrediting bodies. 
• Coordinates medication and supplies preparation with pharmacy staff to ensure timely delivery. Troubleshoots insurance issues with pharmacists, physicians, and