Manager FSP 360 | CRA Line Management + CRA Monitoring Experience Required (Home-Based - United States)

Manager FSP 360 | CRA Line Management + CRA Monitoring Experience Required (Home-Based - United States)

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.
 
Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape.
 
Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need.
 
Discover what your 25,000 future colleagues already know:
 
Why Syneos Health
• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life. 
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. 

Job Responsibilities

Overall, the role will be responsible for three primary performance areas:

Customer Delivery and Success

• Responsible for direct interaction with the customer points of contact (s) (PoC) on service delivery for their team members (direct reports). Develops and fosters strong, collaborative relationships with customers at a local level, promoting high levels of trust and satisfaction

• Manages performance and daily activities of multifunctional team members to excel in service delivery and compliance with agreed-upon KPIs; develops and executes mitigation and remediation plans for non-compliance as needed

• Participates in managing the resource availability for their team members to ensure they are suitably resourced and resource needs are identified in a timely fashion; resolves potential resourcing conflicts to facilitate mutually beneficial resolutions

• Solicits feedback from customer PoC (s) for continuous improvement of service delivery and to strengthen customer relationships

• Proactively communicates and manages customer issues through assigned escalation channels

• Ensures quality and adherence to Standard Operating Procedures/Work Instructions (SOP/WIs) and compliance with federal and local guidelines and ICH GCPs

• May conduct oversight visits as required for Clinical Research Associates

• Responsible for all system updates, and compliance to systems and relevant procedure and practices applicable to the customer and Syneos Health processes

Business Impact

• Proactively discusses resource needs with customers, driving growth at a local account level

• Makes informed and data-driven decisions of their team members that result in positive impact on overall business unit performance

• Listens to customer and shares knowledge across the business unit in order to disseminate best practices and lessons learned in support of the overall FSP 360 operating model

• Drives revenue by attracting, selecting and retaining the right talent

• Continues to assess and places talent on projects leveraging core competencies, margin impact and alignment to customer requirements

• Attends and participates in FSP360 account meetings as well as regional management team meetings and Town Halls

People Leadership

• Provides line management to FSP360 team members

• Responsible for active management of team members’ performance through the established Syneos Health process, including goal setting, mid-year reviews, year-end evaluations and implementation of performance improvement plans as necessary

• Verifies that team members adhere to training guidelines, maintain their training records and individual and corporate training needs are identified and addressed

• Provides administrative oversight (for example, HR processes