Platform Specialist - Palo Alto Networks

It's fun to work in a company where people truly BELIEVE in what they're doing!

Ingram Micro is the business behind the world’s brands reaching nearly 90 percent of the world’s population. Our market reach, diverse solutions portfolio, and digital platform Ingram Micro Xvantage™ set us apart. We have approximately 27,000 associates committed to serving our more than 161,000 customers and 1,500 vendor partners worldwide. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.  With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates.  We continue to strategically expand our global reach with 32 acquisitions since 2012. 

Position Summary:

The primary focus of this role is to address platform inquiries with speed and accuracy and perform to required service level agreements (SLAs). You will perform transactional functions to support business and associate team members’ requests. Understands Ingram Micro's processes and solutions. Effectively resolve issues with accuracy, tact, and speed. Under moderate supervision, you perform transactional functions and order entry duties. You review and verify the accuracy of the request and transaction and complete the transaction accordingly while supporting platform adoption on Xvantage. 

Key Responsibilities:

Maintains data integrity. • Optimize business processes. • Identifies opportunities to increase usage of platform. • Works closely with Account Managers and Business Owners to convert opportunities to outcomes. • Generate data quality reports and metrics and provide insights. • General support for the team 

What you bring to the role:

Seasoned individual contributor.  Works under limited supervision for routine situations.   Provides assistance and training to lower level employees.  Problems typically are not routine and require analysis to understand.  Makes minor adjustments to working methods.  Explains practices, procedures and policies to reach agreement wit others outside of the job area.

Provides administrative or technical support at a senior level.  Proficient in the various competencies relevant to their job.  May act as a lead or mentor to more junior technical or administrative support personnel.  Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.

Generally works independently within established procedures associated with the specific job function.  Normally receives little instruction on daily work.  Determines methods and procedures on new assignments. May be informal team leader.

Two year college degree or equivalent experience and minimum 3 year experience in functional area.  OR High School Diploma or equivalent and 5 years functional experience, preferably at a senior level.  Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

*This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all of these duties.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law. 

The typical base pay range for this role across the U.S. is USD $39,800.00 - $63,700.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay ra